They charged me a $75 lift gate service… They charged me a $75 lift gate service fee, for a UPS delivery that I unloaded myself. No lift gate involved here. They promised to get the fee back to me and that was over a week ago. Despite my phone messages and emails they refuse to do the right thing. Their excuse was that the problem was with my bank, not with them. Fact is they outright lied to me, they ripped me off, they stole from me and evidently they have no feelings of guilt or remorse. They will not get anymore business from me.

They have worst customer service They have worst customer service, They response the email immediately but NOT related to your case. They blame each other at customer service

Fantastic alternate Placed an order overnight at 10pm, called at 10 AM to check status and if it will ship out today. They said item is in stock, requested them to ship out as had an urgent need. The lady checked and said there might be a charge for cancellation, that irked me but she kept her promise. Package was delivered next day, much faster than ULINE and Amazon.. great experience.

Very shady selling practice Very shady selling practice. You will never know that is item you ordered is available in stock. Only after you will put your order, pay for it, only after this you will find out that your item is on backorder and it is ALWAYS "(Expected in Stock: NOT AVAILABLE"). And if you will not pickup your order when THEY tell you to pick it up (may be you are enjoining a beach at this time) they will charge you 20% restocking fee. Stay away from this company.

Very poor and disappointing experience Very poor and disappointing experience. I ordered some mailing tubes from this company. Shortly after I placed the order, I received a message indicating that the product was out of stock with no projected restock date. I called the company and spoke with a young woman who said that she checked stock at other warehouses and the product was not available. I requested that she cancel the order and she said she did that. I then ordered the product from another vendor, since I needed it quickly. I was surprise to get a message the following day from Packaging Price that my order had been filled and shipped. I call the company, and the person I spoke with indicated that they had no record of the order being canceled. I could return the product at my own expense for the shipping and pay a 20% restocking fee. I forwarded the company the message I received stating the product was out of stock with no projected availability date, along with the very specific time I called the company, was completely ignored. Due to the very poor customer service and obviously inaccurate systems of this company, I have two cartons of mailing tubes I have no use for, and I've wasted a considerable amount of money. The tubes arrived today with the two boxes tied together so tightly with plastic wrap that the tubes on the sides of both boxes have been crushed and are unusable. I certainly won't be ordering from this company again, given the poor experience throughout this transaction. Packing materials are all pretty much the same; it's the customer experience that sets companies apart. And this company evidently isn't interested in that experience.