Worst transportation company in USA… Worst transportation company in USA ArcBest robbing costumers and carriers they refuse to pay our hard earned money we delivered 3 different loads in 2021 and we have been scammed and not paid even after we took them to court and court found them guilty and they are in default! Still didn't get paid! Also ArcBest accused us of double brokerage after this crazy accusation we took ArcBest back in court for deformation! We will clean up our name that we built with our hard work!!!!!!

I am in business over 32 years 3/7/24 I am in business over 32 years. Have used many freight carriers to deliver to my customers which are major food distribution distributors that engage a logistics company to roll pallets of the delivery truck. They use a lumper service that I have been historically charged $55.00 per pallet. I used ARCB for two shipments this past January and again in February. Both shipments I was over charged for lumper services at customers receiving dock. I have receipts from the lumper service provider that show ARCB paid $55.00 but ARCB invoiced me for $97.20 on the first shipment and $162.00 for the second shipment. I spoke with customer service and was told that I was billed appropriately under the tariff. When I looked at the tariff on their website it allows for up to 130% which would make the lumper fee $71.50. Customer service told me I was under a different tariff but I have never received a copy of any tariff. I will be giving my freight to other carriers until this situation is corrected. Proceed at your own risk if you use this carrier. Update as of 3/13/24. In accordance with ARCB's request from seeing my review I submitted all supporting documents on 3/7/24 for the overcharged lumper fees including the receipts from the lumper. I have had no further response from ARCB. Again I repeat proceed at your own risk if you use this carrier.

If you have a choice, don't use This company is awful. It took them 7 days for a delivery of under 500 miles. It arrived to their center on a Tuesday, but they wouldn't do the final residential delivery until Thursday...and its on 35 miles. On top of that, their delivery window where you have to be there is 9-5. That is ridiculous.

bad experience bad experience, we did over 100 loads for this company, emailed them and called them for status and we got revoked for petty reasons. Not a recommended company. They look to deduct from trucking companies, on the most petty reasons.We delivered a load and they came up with excuses not to pay, after emailing me many times and calling driver. Dont waste time with this broker. Find someone more honest to work with

Best trucking company we have used yet We run a small business out of Tunnel Hill. Our freight is very unique and it is hard finding a good logistics company to work with the handle our freight. We partnered up with ArcBest at the beginning of the year and I have never been more impressed with a trucking company. I have not had one single incident. Not saying these don't happen, but just saying compared to other companies previously used i feel our product is treated with care. Our sales rep, Dean McKelvey, is extremely attentive to our shipping needs and very transparent. We also LOVE our terminal guys Anthony and Dustin. Very thankful for Arcebest.