HopShopGo seems to go MIA !!! I have been using HopShopGo for several years and they have been reliable in shipping the packages to the final destination. However, i have not managed to contact anyone at HopShopGo and there's no more livechat agent for about 2 weeks. My packages have been delivered to the allocated suite address according to sellers' tracking numbers but no update at HopShopGo. No people answered my email and my telephone. What is happening? Are they stealing my packages? Any kind soul to help?

Avoid at all costs!!! It cost me $252 to ship a pair of slippers from the US to Australia. The online quote estimate said $90 (using their exact measurements and weight)which with discounts was excessive but bearable. Once I shipped my items to them they added on all sorts of hidden costs - Australian Duty (despite the quote saying all taxes included) Mandatory Insurance, Volumetric Weight Add ons, Air Fuel Surcharges, the list goes on. They refused to give me a refund of the excess amount despite admitting that their quote site does not include all charges as stated and said they would be updating the site shortly to give a more accurate estimate. As the company is owned by PayPal the claim to PayPal was also dismissed. I very strongly recommend against using their services unless you have money to burn!

NO RESPONSE NO CUSTOMER SERVICE WHATSOEVER I purchased an item recently with their buy for me service. They add on a 10 percent surcharge. They also charge for the box size which ends up twice as much as the weight . They also add on 15% for the Australian GST tax which is only really 10%. The item end up costing twice as much as the initial purchase price . I'm going back to ebay and Amazon who give realistic shipping cost.

Received my item which was damaged I… Received my item which was damaged I took a photo and immediately inquired. As I had paid for repacking they put two metal items together with no seperating bubble wrap so in transit they were smashing into each other and gringing and arrived quite worn, paint missine, edges grinded away etc. But HSG kept making new hurdles wanting photos of multiple different things despite them sending me pictures when they were shipping it of how it was packed. Honestly find a different shipping provider. After a few years of using their service I am no longer going to use them neither are my friends who I had previously informed about HSG and i suggest any reader to do the same. Tldr: Avoid.

Reliable and quick reshipping from US - perfect service Ordered from Apple.com to my US hopshopgo address, but was nervous since it was the first use of the re-shipping service. But no need for that at all. Delivery from Apple arrived correctly and within 2 working days was registered for shipping processing through their online site - easy and guides process. Shipped with DHL very quickly with perfect tracking info and received on normal shipping in 3 days from US to Denmark! - that is impressively good service. I will definitely use their service again.