Things have been easy so far and the… Things have been easy so far and the customer service team is responsive and helpful. Just 2 feedback: 1) Bring back the discount codes that you used to have 2 years back maybe 2) With the change in address, I am concerned over the potential loss of items. While it's unavoidable, I do have some preorder items that was registered under the old address and wont be shipped out until year end. I have tried to update the records for the order but potentially, there is still the risk that my items will be lost in transition.

Received my item which was damaged I… Received my item which was damaged I took a photo and immediately inquired. As I had paid for repacking they put two metal items together with no seperating bubble wrap so in transit they were smashing into each other and gringing and arrived quite worn, paint missine, edges grinded away etc. But HSG kept making new hurdles wanting photos of multiple different things despite them sending me pictures when they were shipping it of how it was packed. Honestly find a different shipping provider. After a few years of using their service I am no longer going to use them neither are my friends who I had previously informed about HSG and i suggest any reader to do the same. Tldr: Avoid.

Missing Items The pet cage H-S-G on-shipped arrived without the all the pieces required for assembly included. When H-S-G was notified of the lack of parts, they were provided with the order and tracking number from Amazon (per their request) as well as a photo of the instructions showing the shape and size of the missing pieces. They now are requesting a merchant's shipping confirmation, while still denying responsibility. This time consuming back and forth after paying over the top fees makes the experience with H-S-G unsatisfactory and unpleasant.

Shipping delivered on time This shipping company has always taken care of their customers, it sends the product with utmost care and dedication, very reliable and prompt. Thank you for doing your best to making sure the product is in good condition until it reached my hands. I am pleased with your services.

I'm very happy with my first time use… I'm very happy with my first time use of the HopShopGo platform. I used their Buyforme service and it went perfectly. Then the process to ship to Australia was also flawless. The delivery time was an impressive 4 days. I used their welcome voucher with the Express upgrade and it made the whole process very affordable. BIG THUMBS UP from me 😁👍