Unacceptable company Unacceptable company . Worst customer service. They lost or broke or damaged a lot of my belongings and no one has till date contacted me to apologise. All I got was a claim form in the mail. They charged a fortune for packing, but they never did the packing properly. Items were stolen and tags put on other items. Items came without being packed considering it was getting shipped from Washington to Hawaii. No one will ever contact you, you will have to chase them.

I hired City last month to help me move… I hired City last month to help me move from Los Angeles to Honolulu. They did a great job overall. One thing was I wasn’t able to reach them as easily as I would have liked before and during the move. I Mentioned this to them and they promised to do better and gave me a credit on the total cost. Highly recommend for you’re long distance moves.

Stay away from this company!!! The company's commitment to accountability is a total joke. There has not been a consistent person from the beginning of this move...and I've still not received anything. They promised to arrange the entire move; there is no one to answer questions, they subcontracted out my vehicle delivery and then the subcontractor subcontracted out. There are a bunch of fees that aren't disclosed when arranging the move. The company my vehicle is with is saying they haven't received payment and are essentially holding my belongings hostage. Customer service is a joke, they either don't return phone calls or the line is conveniently disconnected. The vehicle that would take 2 weeks to deliver has now taken 10 with no date of delivery in sight. No answers for weeks but whenever info is needed from me it's supposed to be instantaneous.

Please beware - they have mutiple websites to evade bad reviews It has now officially been one year with no resolution for our lost and damaged items. In 2017 we moved the items of a two bedroom apartment from Los Angeles to Oahu for a cost of $7500 for 1067 cu feet. For this price our belonings arrived late, with items damaged (e.g.an antique table was damaged and reglued prior to delivery, this was not dsiclosed to us) and several expensive items missing. In total we incurred a loss of $1800. We went through the official process for claims only to be told three months later that they had changed the process and we needed to start fresh, which we did. We were hoping to have achieved some resolution and have given this company as much time as possible to make good on their dereliction. They have not, so I warn you to stay away and consider alternatives. Hiring a 40' container (e.g. Matson) may seem like more hassle but is cheaper and offers you much more storage. There are several other movers out there, so please look to Yelp and other sites and do your homework.

I will just give a brief summary of my… I will just give a brief summary of my experience with City Moving. 1 bedroom Apartment with about 119 individual items including boxes and furniture Moved from Virginia to Hawaii Cost: $6134.60 (calculated by size rather than weight) The estimate was $$5,694.68 April 11: Asked for a quote and planned a move date in late May May 17: Give a final move list before the deadline as asked but get no response. For this reason, when the movers came, I had to pay more for "extra items". I only received an apology from the company. May 21: Comes a day early to pick up items. It is inconvenient as I have a day job. August 1: Items arrive but three to four pieces of furniture are broken. The bed frame is missing screws so it cannot be assembled. I have to buy replacement screws and put it together myself despite it being a service provided by the moving company. August 22: File claim for broken furniture August 23: Receive confirmation for the claim September 24: Email asking about the progress of the claim October 18: Receive an email saying that sometimes the claim takes 45 days to process. (It has already been over 60 days). October 23: I email the company telling them that it has already been over 45 days. November 9: Still no response from the company edit: December 4: (posted this review on November 9): I finally get a return email from City Moving. They ask me to fill out a form December 13: Submit my form to City Moving December 20ish: Receive my reimbursement check in the mail Summary: I strongly feel that I overpaid and the company is terrible at reimbursing me for my broken items. Alternatives: My father used Pasha and received his items quicker and paid less. I used Royal Hawaiin Movers to move my car and it was a much smoother process.