Really got the great spot and had great customer service from Brad and Lisa. They treat you like family. Not only professional but also had a sense of humor. Customers like to know they are getting more for their money than just a storage spot, they like to get great customer service.

Very clean and nice, but one of the most expensive in the area I think the place is nice and clean and I really love the fact that you must have a access code to get into the gate to the storage units, the owner is also very pleasant and nice. I had a promo code applied, but even after the promo code, the rate is almost $30.00 more than the regular advertised price without the promo code. This is one of the more expensive facilities around town and there are others locally that are just as nice and secure for a lot less, but I'm already in this one now so this is where I'll stay, but next time I'll choose somewhere else due to such high costs. I would recommend it with caution- it is nice, clean, secure, but very costly.

Their roof leaked and ruined my mattresses! So after a month of no return calls, I FINALLY get a call back from Joel (operations manager) at personal mini storage. He informs me that they will not be covering any of the damages to my mattresses caused by their roof leaking!!! And the insurance company just informed us that even though we had $3000 coverage they only paid $1700! My mattress alone cost $2800 and my bed was $1000! My daughter’s mattress was also $1000! This is ridiculous to say the least!!!

Manager at mini storage on West… Manager at mini storage on West Michigan is very rude and does not want to listen to any issues with unit. She locked me out of the unit by turning off my code without informing me. I have asked her to explain why and I asked her to transfer me to her boss but refuses to saying she will get back to me and hung up on me. I will never rent with mini storage on West Michigan in Orlando. She replaced Sunny the manager who was very nice & I had no problems with.

Rude staff, horrible experience We rented a parking space at the Winter Garden location for our work trailer. Within the first month, it was hit, had damage on the fender, and the locks had tried to be jimmied. We informed the office and asked them to review their cameras and they never got back with us. On the third and final month of storage, we received a call from Gary stating the trailer was slightly in the next parking space (because it had been hit) and if we didn't move it, they were going to tow it. We did move it. Permanently. Horrible customer service. Would not recommend them to anyone.