Mild incompetence. It often seems like there is no real system in place for dealing with anything but the most typical scenarios. Any time anyone has to change a unit size, get second unit, alter a billing method, the first point of contact never completely understands what needs to be done and or how to do it. and always acts like it is the customers fault and/or managements.

Got stuff? Need space? Put 'er hear They did a nice job, were very helpful and the location was convenient with plenty of space to work unloading. The price of the monthly storage for a 5x5x8 was the same as the price of my first 2 bedroom garden apartment in Bayside Queen back in the early 70's, $164. Kind of shows you how the value of our money has shrunk over the past 40 years.

they are friendly and very well … they are friendly and very well knowledgeable in their products

Fantastic Customer Sevice The front desk representative and storage maintenance staff are the best. Front desk was always courtesy and helpful. The staff was respectful and always available to assist. Just a fantastic staff and very well kept storage.

Insurance is a racket I am now a 2x customer of Keeper's Storage. The second time I rented a unit, I was told (after checking in, then bringing stuff back to store) that insurance was mandatory, an additional $9/month . The person opening my account claimed it was because of Hurricane Sandy, but that was clearly a lie, as I rented storage in the spring of 2013. You have one task, Keeper's Storage: store my stuff and keep it secure. Why should I buy insurance on top of paying for that service? This is a charge for something I don't want or need, and if I had another choice, I would take it.