Great Experience Working with ShipMonk and particularly our support manager, Sarah, has been incredibly rewarding. Her expertise and dedication to handling challenging customer issues make her an essential asset to our team. She skillfully anticipates and resolves problems, greatly enhancing our brand's reputation. Sarah is not just a support manager; she's a significant part of our success, driving excellence and ensuring customer satisfaction. I am truly thankful for her impactful contribution to our team.

Bryan Pineda is the definition of happiness Engineer When I go to Dictionary.com and look up Best Happiness Engineer Ever, a picture of Bryan Pineda pops up. I am excited to have a shipping problem or inquiry, just so I can speak to Bryan. Sometimes someone else solves my issue or I make one up, just so I can speak to Bryan. It seems like he is telepathic, telekinetic, and pyrokinetic, because he knows my issue before I tell him, he is already solving it, and he is Fired up to help.

RUN AWAY ASAP. Worst partner I've ever dealt with I cannot speak strongly enough about how terrible the partnership with Shipmonk has been. The pitch on automation & tech advantages actually makes the experience much worse. After just 4 months, I could not have been more ready to leave. More hidden fees than you could possibly imagine. Consistently sending our products improperly packaged, showing up to customers damaged, caused countless refunds with no real remedy. ZERO human element to the partnership. They came close to driving my business into the ground within it's first year due to the amount of financial strain that occurred and instead of walking away after severely underperforming on their obligations, they held us to an additional 8 months of contract terms with a monthly minimum payment due. Please run away as fast as you can and contact me if you need any more color here

Happy Customers since 2018 We've been customers of Shipmonk since 2018. They've helped us with 2 crowdfund fulfillments, wholesale orders and DTC orders. The system integrates well into our Shopify store and their warehouse software is comprehensive and easy to use. Their customer support is quick and responsive.

Worth the Change We switched to ShipMonk after a disasterous year with another fulfillment center. ShipMonk is accurate and speedy, and incredibly responsive to all my requests and needs. They cost more for sure, but it's totally worth it to have our orders processed correctly. We are looking forward to growing our business further now that order fulfillment is going so smoothly.