Bryan Pineda is the definition of happiness Engineer When I go to Dictionary.com and look up Best Happiness Engineer Ever, a picture of Bryan Pineda pops up. I am excited to have a shipping problem or inquiry, just so I can speak to Bryan. Sometimes someone else solves my issue or I make one up, just so I can speak to Bryan. It seems like he is telepathic, telekinetic, and pyrokinetic, because he knows my issue before I tell him, he is already solving it, and he is Fired up to help.

Great fulfillment warehouse Support team is wonderful, they get back to you promptly and the shipments go out fast. Usually 1-2 days or even same day. They have made my fulfillment nightmares a thing of the past. The error free rate is 99.9% so you can rest assured that your customers get what they ordered. Wonderful company 5 out of 5.

Our account rep Abbie is the best Our account rep, Abbie, is phenomenal! We know she can help keep our products and shipments on the right track and it makes the 3PL experience much easier. Actually, almost all the reps we’ve had at Shipmonk have been really fantastic, so one thing they are doing right is customer service. Thank you!

Tania was ever so helpful and patient… Tania was ever so helpful and patient as we worked through a recent issue. Great all round and friendly!

A True Partnership As a large CPG that has been through several Fulfillment partners in the last few years, we can finally say that we found a home. What sets ShipMonk apart from our previous providers is their approach to our relationship as a true partnership and their desire to grow and improve with us. They worked hard to assign the right people to our account, which has made all the difference. From our Strategic Account Manager, Matt, to our day-to-day support in Anne, Shavon, and Skailyn, we know that our brand is in good hands.