U.S. Luxury Shippers

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4.60
Based on 20 Reviews

5

85.00%

4

0.00%

3

10.00%

2

0.00%

1

5.00%
About U.S. Luxury Shippers

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Jason Westmoreland
GB

Arrived dirty and covered in snow! I researched several shippers to transport my new 2019 Corvette from New Hampshire to Montana in early December. U.S.Luxury Shippers was the quickest and most expensive by far, but it was worth it to me to have it before Christmas. They had it picked up within 2 days as promised and delivered to Montana in about 4 days which was great! When it arrived in the enclosed two car trailer it was filthy dirty and was covered in snow! The trailer appeared to be on it's last leg and had expandable foam sprayed in miscellaneous areas of they interior, however, they missed the leaking roof evidently. The biggest problem is that they transport the vehicles with the windows down so they can get in and out of them, so there was dirt and snow on the interior of the vehicle which was sickening. The driver apologized, but that doesn't solve the issue. I immediately called "my contact at U.S. Luxury Shippers" several times and he didn't answer. I paid the driver in cash and signed his release reluctantly because he couldn't leave until I did. For the next 3 days I have tried to reach "my contact at U.S. Luxury Shippers" by calling his direct line, business line and cell phone. He has NEVER returned my call! It should have been a red flag as to the kind of customer service this company offers when the communication all but stopped after I booked it and gave him my credit card deposit. So I guess I shouldn't be surprised that he won't return my calls after there was an issue. This could have been a better experience if there was communication. UPDATE: Upon seeing this post "my contact at U.S. Luxury Shippers" contacted me and has offered to refund 250.00 to pay for some detailing. Better than nothing.

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Jeffery Schmitz
GB

5 Star Service couldn't recommend more! So my Porsche had been in the shop for around 10 months due to widely known supply chain issues that they have been having. When it was finally ready I called Jackie at Luxury Shippers he got my car transported from Houston to Chicago in under 48 hours. The car looked showroom new when it came off the trailer also! Can't recommend Luxury Shippers Highly enough! Will use again for sure!

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Alan Doherty
GB

Customer service I've been in the Automotive business for 48yrs. Recently purchased a 41 Rat rod but done up like a show car. Needed to have it hauled from Indiana to NH in February. Turns out to be a snow storm here in the North East from the time the driver left Indiana all the way to NH. Jackie the Sales rep I dealt with from my 1st call to the delivery was exceptional. Great communication fair pricing and above all perfect customer service. Vehicle showed up two days earlier than scheduled in perfect condition in an enclosed trailer as promised. The driver a Ukrainian that's only been here in the US 2 months is a great guy. I would recommend US LUXURY Tranport to all.

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Benjamin Ricci
GB

Bad communication but good delivery I contacted US Luxury Shippers online and got a quote very fast. After this, it was radio silence for couple of days until the day before pick up to tell me that the drivers were 1 day ahead of schedule. they picked up the car and delivered it on time (even before expected) and without issues. The drivers were very good but the communication was just bad! Every time I tried to call them I ended up on voicemail which was very annoying and stressful! No signs of them since the pick-up, I received a charge on my card for the remaining amount, which is fine but just the way they operate is weird...

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Cody
GB

Jackie at US Luxury Shippers was more… Jackie at US Luxury Shippers was more than a pleasure to work with. We contacted him to ship a classic car from Virginia to Atlanta with only one day's notice for a production in Atlanta and he took care of us instantly. The vehicle was shipped to Atlanta and back to Virginia with absolutely no issues at all. US Luxury Shippers is without a doubt our go to when it comes to shipping vehicles state to state. - Cody Patrick Producer at Resolve Media Group Atlanta, GA

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