Illinois/Florida Snowbird As a snowbird, I have my car shipped to/from FL/IL annually. In January, the pick up timing was fine (other than an extremely rude driver), but the car was delivered in FL 2 days before I arrived (which I was told would NOT happen). I had to scramble to find somewhere to accept the car. I did receive a small refund for my difficulties. In April, I had very little notice for pickup. The driver arrived with a pick up truck towing 3 trailer bays. What? He did not speak a word of English. And Oops... my car didn't fit so he left. I contacted my salesperson, Scott, and the 800 number which is worthless. Nothing was done. Now I'm in a rush to get the car picked up before I leave in 2 days. I have had 2 concurrent bad experiences with Ship a Car Direct. It seems they do no quality control on the drivers/carriers, do not respect the customer's time frames, and are not helpful when problems do arise - you're kind of left on your own. Like someone else said, use Montway. They may cost a little more, but they're a much higher quality operation.

Very smooth and efficient service Mike the dispatcher was responsive, informative, and professional. The driver George was eccentric but fun and very good at his job. The car was picked up within 24 hours of the projected pickup date, well cared for, and it was delivered across the country a day earlier than expected.

I hope this review can be beneficial… I hope this review can be beneficial for others who are considering this company for their transportation needs. My strong suggestion is to go with Montway or Sherpa. Should you decide to go with this company, make sure to inquire about the transport provider they will use. If its Highline Auto Transport LLC, avoid this at all cost. Their preference is to communicate via text rather than phone calls. Contacting the driver is an impossible task. Once you establish contact with their dispatch unit, they require you to handle the task of reaching out to the driver and organizing the timetable. They never know where the driver is and expect you find out for yourself. The condition of their trucks is absolutely awful. The lift gate, remotes, storage, are all in poor condition with wiring exposed. Those vehicles are in desperate need of major repairs. Their tone is unacceptable and lacks professionalism due to their arrogance. This brings me back to Ship-a-car-direct. They promise to thoroughly inspect the shippers so you can be worry-free. Based on the factors mentioned above, no reputable company would risk hiring this transport company. To get more proof, check their record on the Better Business Bureau. My intention is not to intentionally damage the reputation of these companies; I simply want to encourage future customers to reconsider their shipping requirements, especially if they own a luxury vehicle. After I went to meet the driver and collect my vehicle myself, they decided to reimburse me a paltry $100. Avoid at all cost. Updated : 4-29-24 I would also like to take a moment and update my review. Alex has since called me, and we had a discussion about my experience. It says a lot about the company, and their attempt to uphold the standards they set forth. While my personal experience wasn’t satisfactory, I do appreciate a company reaching out and attempting to rectify the situation. I do believe a second chance is warranted since they equally went through a bad experience. I appreciated the refund, but more importantly, I appreciated the willingness to listen. I will reconsider future transportion needs.

Stellar 5-star service ranging from… This was my second time using Ship-a-Car Direct. The first transaction was flawless and the last transaction was even better due to a big bonus! Not only did I get the exact date I needed, but I also received covered transport (a lucky match with a driver offering this service for the price of uncovered). My courteous agent delivered my vehicle within hours of my arrival. The timing was unbelievable. So, not only did I get my car picked up on my preferred day, but I also had my clean car delivered on my preferred day with covered transport! Great value, superb service, and the communication (thank you, Renee!) was out of this world! Would absolutely recommend and use this service again!

EVERTHING FROM THE FIRST INITAL… EVERTHING FROM THE FIRST INITAL CONVERSATION TO THE DELIVERY WAS NOTHING BUT GREATNESS....I WOULD DEFINITELY RECOMMEND TO ANYONE LOOKING TO SHIP THERE VEHICLE...SEE YOU IN ABOUT 3 YEARS... FORGOT TO ADD CAR WAS SHIPPED FROM VA TO TACOMA WASHINGTON..:)