Revolutionary Customer Service Working with the Roastar team has been fantastic. Everyone speaks to you like you are long time customer/old friend not a prospect. They genuinely enjoy and have a great company culture. We are small startup coffee company who has had some major wins. Ashley and her team have worked with our team step by step, with clear directions and visuals, the follow up and stress free hand holding is a big win for us. We were actually able to debut in a local regional grocery store with a professional clean looking bag like the other bigger coffee companies in our industry. We couldn't be happier.

Excellent Quality in Product and Customer Service They laid out clear guidelines for each bag size, and gave feedback and guidance if an element did not meet the specs. The mock up colors and design were accurately reflected in the final product, and being able to see a physical proof before purchase was very important! The team was also highly responsive and helpful in troubleshooting. The bags turned out even better than I had hoped. The print quality is top notch. I love these bags and I am proud to show them off!

This was our first order with Roastar This was our first order with Roastar, and our first ever order for custom coffee bags. We thought we had planned in enough time for design and edits, but we had cut it close after an unexpected error we found in the proofs. Represtative Ashley T. helped us out by making sure the order got to scheduling and production in time for us to have our bags by Small Business Saturday. The quality of our proof was excellent and the customer service, even better!

You added 43% to my cost? You added another 500 bags because of an overrun? I can understand 10-20 here and there but when the final bill has increased 43% that’s completely unacceptable and uncalled for. This was my first order and I am of course a small operator at this point. What if I had ordered 20,000 bags and you increase my order by 43%? Would someone have at least called me before Intentionally running this far over and then just sticking me with the bill? This is beyond ridiculous. And their copy and paste tone-deaf customer “service” reply was astonishing.

Amanda Davison was incredibly helpful… Amanda Davison was incredibly helpful in streamlining the process. She patiently answered all questions and provided support throughout. The final packaging and customer service were outstanding and exceeded expectations! I highly recommend —10/10!