I just find it so very difficult to… I just find it so very difficult to find the reports I want and how to print them. I have a set report to come to me on Monday's, but 1 week it will come in a spreadsheet, the next time it just might be a document. Sometimes it is unreadable as the information is all on top of each other. I also find it difficult to add in new categories.

Kindful used to be awesome Kindful used to be awesome. No more. Kindful was purchased by Boomerang and is now marked for obsolescence. Support is marked by long delays and a near complete lack of caring. Integrations are poorly maintained and weeks go by without response to tech support problems and customer service isn't helpful. It's pretty sad. Kindful has never been very user friendly, but was reliable and had good people to help you. Those people seemed to have moved on.

Kindful has been a great tool Kindful has been a great tool for us to use. They are super helpful and great customer service. Their platform is user friendly, and the open API allows our other applications to be useful as well. You have to make sure how the partners work and keep control of duplicate contacts or the CRM can get messy and you have multiples of contacts.

System is easy to use and very dynamic System is easy to use and very dynamic. Love all the integrations offered. This way if Kindful doesn't do what we need there is inevitably another platform that does but the systems are still linked. Customer service is 100% the best part. They are extremely responsive, helpful, and knowledgeable. Definitely one of the biggest selling points after spending a lot of time on other systems with getting very little support

Easy to create campaigns While it's easy to create campaigns, I wish some of the elements were kept in memory (images, thank you messages, prompts). This would make it easier when completing multiple campaigns using very similar content.