We received customized service due to our... Our initial transfer of data was rocky but the Kindful team did all they could to help us make the transition as smooth as possible. We received customized service due to our own particular problems and it was very appreciated. Lots of back and forth with the customer service people and now, a year and a half later, we rarely, if ever need help. So pleased with our decision!

When Kindful in not Kind Our small nonprofit did a lot of research when choosing a donor management system. Our choice landed with Kindful. After 6 months of onboarding experience, and a few uploading issues that corrupter our financial management program, QuickBooks, we had to break our ties with Kindful. If we had renewed, they would have honored a $600 discount, but with our poor experience, we decided not to renew. I am very disappointed they told us they would not honor any type of financial refund, despite the hours we had to pay employees to fix their mistake. I caution you, do not allow Kindful to sync by uploading to Quickbooks, until you are sure everything has been imported correctly into Kindful during your onboarding sessions.

Not as good as what we were told/sold! We purchased Kindful one year ago and I knew this was going to be the answer to our problems. Our salesperson did an excellent job of selling but unfortunately that is where it has ended. It is not user-friendly. It does not work well with Quickbooks. It is not an easy transition or download from an existing product. It is not report friendly. I would actually give it a lower rating except everyone has been so "Kind". The helpdesk is better than average. This transition has been a nightmare and I do not see it getting a lot better. Sorry!

Best for the Price We have been using Kindful for a little more than 2 years. Their donation forms and plug-ins are the best I have seen from any donor CRM. Their user-interface is simple and intuitive. And their service and user-support is very responsive. For the price, you can't find anything better [trust me, I've looked]. Some of their tools need to be supplemented by other platforms, specifically we use an alternate tool for peer-to-peer fundraising. But since they have an open API, we've been able to seamlessly work between multiple platforms to bridge those gaps. The only piece that I really hope they improve soon is their task management/donor forecasting tools. Unless you rely very heavily on moves-management plans for major donors, you can probably work around that.

System is easy to use and very dynamic System is easy to use and very dynamic. Love all the integrations offered. This way if Kindful doesn't do what we need there is inevitably another platform that does but the systems are still linked. Customer service is 100% the best part. They are extremely responsive, helpful, and knowledgeable. Definitely one of the biggest selling points after spending a lot of time on other systems with getting very little support