I'm not even sure where to start I'm not even sure where to start. The customer service here is SO horrible, you will wish you went somewhere else and spent TWICE as much. That's how I regret buying from here. The product was broken upon delivery and they refuse to fix it, or even let us return it to be fixed. The DO NOT CARE about you - trust me. Also NONE of the review options on their site work, This place is an absolute SCAM!!!

One of the worst customer service ever… One of the worst customer service ever seen, keep away they do not care about your business at all they one staff she change her name to fit more postions

No design skills Never did buy anything. I had them trying to design a breakaway banner for my team and finally gave up. It all looked so childish and elementary. I ended up designing it myself and using a Texas company. Poor design team

I had a designer create the design I… I had a designer create the design I wanted using Vispronet's template. After much back and forth getting trying to get the system to accept it, I ended up emailing it to their customer service. Their customer uploaded it for me. One of their departments must have edited it because it came completely wrong. Completely! Their response even though I have emails and time stamps of what I sent is, we can offer 50% off a reorder. Seriously mind blown that I spent over $1,000 for a custom tent and it came late and wrong. Buy somewhere else and save yourself a horrible experience.

IF I COULD GIVE 0 STARS I WOULD...CAN'T RELY ON THEM! THEY CANCELLED MY ORDER 2 DAYS BEFORE I NEEDED IT! My company placed an order to get marketing material for a huge event we were sponsoring and relied on Vispronet to get the items made and delivered per the promised time. We approved the proof they sent us as soon as we received it. There was an issue with 1 item. They said the resolution was too lower however after 4 attempts of having the resolution and dpi made over 800 per their standards they still gave us a warning saying the image would come out blurry if printed. I called the company to ask if we could pay to have them improve the resolution so it could be printed or have them remake it. The employee was incompetent and didn't understand our request. So I opened a chat online to speak with someone. They were then closed and I had to wait to receive an email when they were open again. Once I received the email to discuss the issue they said I could pay $30 extra for them to recreate the image. I agreed to do it but still needed to make sure they would deliver per the original promised date since we had the event coming up soon and had lost time due to this issue. They said I'd have to pay for 1 day shipping in order to receive it in time now. (which was the same cost of my order.) I thought this was ridiculous since I placed the order in time, uploaded 5 images to try resolving the issue, called them multiple times, created a chat online, & emailed them. Not 1 time did they take it upon their selves to suggest a way to resolve this in order for me to receive my order as promised. I asked Vispronet to refund the money for that item only and to continue with the rest of the order. I also inquired about the original promise day...I wanted to make sure I'd still receive everything in time. They said that since the image was not approved for this one item the rest of the items on the order were not made. ARE YOU SERIOUS?? I placed the order IN TIME. Approved the proof IN TIME and they said I won't receive it IN TIME!!! Then they canceled my whole order after I questioned why I wouldn't receive the rest of the order in time. I called to speak with a Manager since I felt the customer service I was receiving was poor and they were all in a meeting. I need the remainder items in 2 days. I will not find somewhere to get these things made and shipped in time! This is truly VERY POOR customer service! This is not how you handle business.