Horrible customer service! Can’t speak about the quality because I never got the product. What I can say is that they have a horrible customer service. I ordered a very important material for an event and called on the same day to make sure they had received my order. The event was going to be 10 days after the day I placed the order. I had an issue with approving the art right away (maybe my internet connection was the problem as I doentia their website using my mobile while in the car). But I only noticed that a couple of days later to see the status of the order and it said that I still needed to approve the art. It was midnight, so I freaked out then I approved a second time. The next morning I called desperately to ask if we would still have time to receive it by my event and they told me the material was going to be shipped out that same day ( Monday) in a 3 day shipping. So I made sure to ask if I would get in by my event and even mentioned thAt if there was a risk of not being shipped out that day, I could pay a fee for a faster shipping, they told me I would get it on time. A couple of days passed and tracking said they only shipped on Thursday, 3 days later then what I was told. I called UPS to try to chance the address of pick up so I can actually get it at ups but they didn’t have that option available under my request. I would have to call the shipper and and them for this favor. I did that and they weren’t not really interested on helping me out or at least apologized for the wrong information they gave me over the phone about my package being shipped out on Monday. If I ever knew my package would be shipped out on Thursday, I would have cancelled it he order right away. But guess what, 2 of the customer services representatives hung up on me! What?? Who does that to a customer?? Of course I want to be heard and tell them that they customer service suck and gave me a complete wrong info… I call ups once again, since they were not really into help me, to see if there’s anything I could do to speed the delivery, UPS said they could ship out by 2pm on Saturday, right before my event. Then , out of a sudden I get the info that my package was sent back to the sender! I could t believe they did that without calling me ( they emailed me) but I didn’t see until later…. I am soooo pissed! This is the very first review I’ve ever sent in my life!! They really pissed me off by hanging up on me! So this review is very well deserved! Who hungs up the phone on a client, and twice, by two different people??? This is absurd!!! I really really wish the owner of this company see this review and talk with their employees.

I'm not even sure where to start I'm not even sure where to start. The customer service here is SO horrible, you will wish you went somewhere else and spent TWICE as much. That's how I regret buying from here. The product was broken upon delivery and they refuse to fix it, or even let us return it to be fixed. The DO NOT CARE about you - trust me. Also NONE of the review options on their site work, This place is an absolute SCAM!!!

Not surprised by the negative review. I am not surprised at the negative reviews. I was referred to this company by a friend and spent decent time designing a pop up tent for my school's track team. I knew there was a 20% sale on "Super Tuesday" so attempted to make the purchase. That evening, I realized I needed to add the bag, but had a hard time adding it to my cart so I contacted customer service via chat. Turns out they close at 5 or so EST, but I noted in my message that I was still hoping to get the discount. I had my cc loaded up and ready to buy, but had to clear this up first. Reasonable, right? The next day I contacted them again on chat and by phone and they refused to extend the discount, blaming me for not completing the purchase before they'd closed...again, there was no indication that they closed. Called a few times, messaged a few times, and the customer service was appallingly bad. I finally chatted with a manager of some sort who still refused to extend the sale. Incredible! All I wanted was to give them money(!!!), but I was working on a school budget and really needed that discount to fit in my budget. They called me unreasonable(?!?), even though I've got screenshots of all of our conversations. At this point, even if the offer was extended, I would absolutely not order from this company. I'm sure their products are nice, but the customer service is so, so bad, they don't deserve a dime of my or your money.

Waste of time, there are much better companies in this space. Poor site functionality and clueless/hostile customer service. Have you ever wanted to order something where you provide every conceivable piece of information only to have the customer service agents mix everything up 5 times while being hostile because they are frustrated at their own incompetence? If so, Vispronet is the place to order from. They will make sure you feel like bashing your face into your keyboard with their inability to retain any information or follow simple instructions. They are the premiere you should probably spend your money elsewhere experience!