
RC
GBThey'll charge your CC without your approval An unfortunate experience with OutreachFrog. At the beginning of the engagement, I was told that the subscription we agreed to was month to month and I could cancel at any time. Several day prior to our 3rd monthly recurring order, I emailed our account managers and asked them to temporarily pause my subscription. I explicitly said I did not want my credit card charged at that time because I had to shift resources to other area of the business that month, with full intensions of resuming with their services shortly after. Meaning I did not want to pay $1,200 to OutreachFrog that month. This was September 2023. Surprise Surprise, they went ahead and charged my credit card anyway. Again, I explained to them it was a budget issue and I did not want to spend those $1,200 in backlinks for that month. Following their unauthorized CC charge, I reached out multiple times requesting a refund to be issued to my CC with no success. Their initial response was to keep the balance in the account for a future order--completely missing the point of why I asked them to pause and failing to understand my situation. When I continued to push for a refund they disappeared. This all happened in September 2023. After 2 email exchanges and getting bounced around to 3rd person, they disappeared. They stopped responding to my emails despite several attempts. It's March of 2024 and I still have not gotten a resolution nor a response to this unauthorized credit card charge. If you're considering a backlink partner, explore other options. Your time is more valuable and you don't need to be dealing with this nonsense. A complete waste of time and frustration.

Jennifer Grace
AUHighly Knowledgeable SEO Professionals Highly Knowledgeable SEO Professionals These guys know a lot about SEO and its refreshing to deal with operators that understand exactly what it takes to deliver high quality SEO.

Dermal Distinction
AUImpossible to cancel I tried to cancel my service which is impossible. I wrote a review here and then they refunded my money. It did take a trust pilot review. My original review was a one star. Have changed it to a three star as they refunded.

Forrest Vetter Wilson
CAFalse advertising I encountered an ad they were running trying to pull clients from Hoth. The ad said "Free Link For Hoth Customers!!" (now I know companies never give anything away for free) But it had no promotion conditions or anything it just linked to a registration page. I registered and tried to get the promotion to find out there was none available. I started a live chat and was encountered with a very rude response - Basically saying I was nuts to believe I would ever get anything for free and they just blamed their system for the issue and that it was out of their hands instead of just saying "Sorry we wrote a misleading ad". I would have left it alone if I wasn't treated so rudely and perhaps if I had been issued an apology instead of met with confrontation. Very very bad first impression. REVIEW UPDATE: A manager did reach out to me and offer me a free backlink finally. They apologized for their employee's behavior.

Daniel
GBBest Link Provider In My View Best Links Around Great work again OutreachFrog. With a history of other SEO providers I had before, OutreachFrog explained clearly how the process works and what I need to expect, and delivered me results... thats whats most important