Ember Tribe Left me $4,400 in the hole. I don’t like leaving negative reviews. In fact, I’ve delayed doing so for months. But in the end, I decided it wouldn’t be fair to others to not share my experience. The truth is, EmberTribe left me $4,400 in the hole. Here’s my story: After my initial strategy call, I was excited. The owner himself had told me he was incredibly confident they could take fledgling but profitable business to the big leagues. It would cost me $3,000 a month. After expressing my concern about paying that much a month, they offered me $2,500/month in exchange for a significant share of future profits (in hindsight, it was a pretty raw deal, but I really wanted to get an “expert” working on my ads instead of me, the novice). They sent me some testimonial videos that really made it sound like they knew their stuff, and I signed up. I was assigned a team and the project kicked off. In fairness, my offer involves a travel deal, and right after we started, Covid hit. I was extremely patient, since I assumed Covid was impacting their ability to get results. But there was something nagging at me too… The creative they were producing was pretty crappy. In fact, the video I’d produced myself was WAY better than anything they were churning out. After a while of getting losing results with their creative, they just started using my creative in their ads. BUT HERE’S THE KICKER: Two months in, I took a closer look into the profitability of individual campaigns. During those two months, my own campaigns (which I had set up prior to bringing on EmberTribe) had made $6,000 profit. EmberTribe’s campaigns had made $600 profit, despite having a larger ad budget than my campaigns. Yes, as a complete ads novice, I 10X’ed their results during the exact same timeframe. BUT EmberTribe also charged me $5,000 in agency fees, just about wiping out the entire profit of my own ad campaigns. When I approached them about the results, they “graciously” agreed to let me out of the final month of my contract, but when I asked if they’d be willing to refund any of the agency fees, I was politely declined. Essentially, they required me to take the risk for their lack of results. They made me $600, and took $5,000. As a fledgling business, it’s been tough trying to recover from that.

Embertribe has been incredible to work… Embertribe has been incredible to work with. Not only are they knowledgeable and the best at their craft but they care about you and your business. Highly recommend!

Embertribe always went the extra mile for our company Our company loved working with EmberTribe. Our account managers were extremely skillful and passionate about creating a digital media strategy (and beautiful creative!) that met our brand's unique needs and budget. We always felt they went the extra mile on each and every project and were available around the clock to support us. Thanks for everything team :-) Hope to work with you again soon!

Truly a horrible agency Truly a horrible agency. Lackluster presentations. A lot of bells and whistles reporting wise with zero actual results or strategy to report on. Cannot stress enough what an unpleasant experience I had with this company. Highly advise anyone to explore other options.

Unethical firm, run far away I run an ecommerce business. With holiday season approaching, we began looking for agencies to ramp up paid ads and after talking to more then a dozen, we decided on EmberTribe in part because they presented the most aligned (in my opinion) pricing, my sales executive told me the pricing would be assessed based on a percentage of revenues generated by ads. We turn down other agencies and commit to EmberTribe, they put us through a 3 week onboard process which takes us to almost middle of November. At the very last minute of our kick off call, the "group account manager" assigned to me suddenly tells me that in order to launch, I need to be aware that there will be a 3000 dollar monthly fee (never previously discussed with me) plus a double digit percentage of ALL STORE REVENUE (even if ads generated just a minute portion of it), which is something I never heard of before and sounded downright ridiculous predatory to me. Not only was this incredibly unprofessional on EmberTribe's part, I'm understandably upset at this last minute bait and switch, especially because it puts us in the middle of holiday season in the dark in terms of launching a professionally managed campaign. In addition, unbelievably, instead of acknowledging my concerns the cofounder tried to turn this around on me by making outright lies and exaggerated slander against my persons while not addressing any of the legitimate concerns I brought up. My experience echos that of the last 1 star review that was on here, these guys are absolutely horrible and the worst, extremely unethical and predatory firm.