Smoothing treatment This week I popped into the Shrewsbury Toni & Guy for a smoothing treatment. Jess did an amazing job, my hair is so much more manageable and my dreaded cow lick is no more. It always feels like a real spoil having my hair done by Jess and the head massage she does while washing my hair is incredible.

You will pay with your tears Everything went wrong.I walked in around 2 for a haircut but since I wanted to request their so called art director, they asked me come at around 7 (which is when they take their last client) I booked the appointment and came back on the said time. Mind you this time I had booked him for 7. The entire process felt sooooo RUSHED. For as big of a name TONI&GUY is they don’t have Wi-Fi in their salons, upon asking the “director” if I could quickly go outside to get network and show him my hair inspiration pictures, he said NO to me. Said oh I don’t need to look just say what you want and rushed me immediately to go for hair wash. I was frantically trying to get a signal inside as (hello! We don’t live in 50s anymore, I cant expect you to give me my dream haircut if you don’t even know what it looks it!) he asked me THRICE to put my phone down in downright teacher manner. I knew I was doomed the moment he cut my front layers (though he might be the art director, he knew absolutely nothing about face framing and giving a tailored look for your face). The entire time he was rushing to get it done, got my hair cut and ready in 20 mins, he gave me 180 degree opposite look of what I wanted. If he was in such a rush to go home, he shouldn’t have taken another client! The cherry on the top is when he asked me how it looks (I was visibly annoyed by that time) I told him in stern manner ‘it’s alright’ - to which his response was “oh good, I am happy you like the hair cut let’s go to the pay counter” - even the lady at the cash counter asked how was everything and k said “it was okay, could have been better for what TONI&GUY is” to which her response was “oh good you love it” - I mean Do you even LISTEN to your customers? - can’t believe I let him mess around with me like that, just wanted to give him a benefit of doubt that he knows his art. He bloody didn’t even listen to what I was explaining, same goes for the entire team there

Reading salon Visited Reading branch this morning. Got sat in a seat and brought a glass of water then ignored for 25 minutes. No one introduced them self or advised they were running late. 2 employees noticed me sitting in a gown and were looking at me and chatting but not a word to me.I gave this salon a second chance after 7 years, never again. Absolutely shocking lack of customer service

✨✨Tori has worked her magic yet again! ✨✨Wonderful Tori has worked her magic yet again!! She knows exactly what suits you and your hair, and always such a fabulous cut!! Shania’s colouring was amazing with real attention to a perfect finish. I’ve been a loyal Toni and Guy client for decades and Covent Garden branch is the best. The whole team is friendly and welcoming & I absolutely loved my bubbly hair washer whose name I unfortunately didn’t catch. I’d definitely recommend and I’ll be coming back ✨✨

As always As always, my visit to T&G’s Wimbledon was wonderful 🥳 Every member of the team had a smile and looked after me to make it feel like a luxury pamper treat! D (amazing colourist) worked her incredible magic followed by Katrina’s amazing styling skills. I am absolutely thrilled and can’t thank them enough 😆. It was an absolute joy 💕xxx