You will pay with your tears Everything went wrong.I walked in around 2 for a haircut but since I wanted to request their so called art director, they asked me come at around 7 (which is when they take their last client) I booked the appointment and came back on the said time. Mind you this time I had booked him for 7. The entire process felt sooooo RUSHED. For as big of a name TONI&GUY is they don’t have Wi-Fi in their salons, upon asking the “director” if I could quickly go outside to get network and show him my hair inspiration pictures, he said NO to me. Said oh I don’t need to look just say what you want and rushed me immediately to go for hair wash. I was frantically trying to get a signal inside as (hello! We don’t live in 50s anymore, I cant expect you to give me my dream haircut if you don’t even know what it looks it!) he asked me THRICE to put my phone down in downright teacher manner. I knew I was doomed the moment he cut my front layers (though he might be the art director, he knew absolutely nothing about face framing and giving a tailored look for your face). The entire time he was rushing to get it done, got my hair cut and ready in 20 mins, he gave me 180 degree opposite look of what I wanted. If he was in such a rush to go home, he shouldn’t have taken another client! The cherry on the top is when he asked me how it looks (I was visibly annoyed by that time) I told him in stern manner ‘it’s alright’ - to which his response was “oh good, I am happy you like the hair cut let’s go to the pay counter” - even the lady at the cash counter asked how was everything and k said “it was okay, could have been better for what TONI&GUY is” to which her response was “oh good you love it” - I mean Do you even LISTEN to your customers? - can’t believe I let him mess around with me like that, just wanted to give him a benefit of doubt that he knows his art. He bloody didn’t even listen to what I was explaining, same goes for the entire team there

From Annie.. would give more stars if I could Would give more stars if I could. Visited Maidenhead branch many times for cuts, restyling and a tidy up here and there. Appointment date given is a random one but year is most current. Always come away feeling perfect and never had to ‘tinker’ to get hair how I wanted it. Couldn’t see myself going anywhere else to be honest. So Went to book in recently for my biyearly tidy up and now gone into a total panic cos the salon is closed for what looks like a refurb! Jonathan where are you my lovely? lol

Awful experience, denied a haircut (Bath, UK) Yesterday I went in to Toni and Guy Bath to get my fringe trimmed. Once sat down, I was told that my hair type is not the type of hair that can have a fringe despite me having had a full fringe for the last 3 years before letting it grow out. Instead of trimming back in my fringe, or simply showing me how I could train my hair/part my hair differently to achieve a fringe, the hairdresser simply refused to do it, telling me that I 'just need to be patient and let it grow out'. Not only was this extremely poor, lazy and unprofessional, they then proceeded to charge me £7 for the 'fringe trim' service; my fringe was not cut. I came to Toni and Guy believing that they are a high quality salon with knowledgeable, established stylists, I will not be returning.

Toni and Guy's in Covent Garden I visit Toni and Guy's in Covent Garden when my husband and I are taking part in The Lost Estate's immersive theatre productions. I have had my hair done for various periods from the Victorian era and also the 1930's. The staff are amazing in producing the perfect finishing touch to my costume. There is always a drink and a welcome from all the staff. I have no hesitation in highly recommending this salon

I recently visited [TONI & GUY]… I recently visited [TONI & GUY] Bhimavaram at Nagaraju mall OfCourse this is my 4th time and like every time this time also i had an amazing experience. The moment I walked in, I was greeted with a warm smile and a welcoming atmosphere over all the hospitality is so good that makes u confident about the services they provide. My stylist, [Mr. Prakash sir], did a fantastic job with my hair. Not only did they nail the style I was going for, but they also gave me great tips on how to maintain it. I was totally amazed with final haircut, and I left feeling like a new person. I highly recommend this salon to anyone looking for top-notch service and a fabulous haircut!”