Lorr
GBI wasn't seeing my monthly payment… I wasn't seeing my monthly payment withdrawal on my bank statements. I was concerned something was wrong. A quick call to Alexandra confirmed the payment drafts were happening and my account was current. She was pleasant and quickly resolved my concern.
Howard Robinson
GBDisgusting emails and calls I’ve been receiving emails about a delinquent payment in my account. I spoke to several people about this situation. I spoke to Patrick one time this morning and he took care of the problem and resolved the issue in minutes. Great job Patrick.
C M
GBWow! Wow! I just got a call from Tory in customer service who said she flagged a policy that my sister-in-law who has dementia tried to sign up for a car policy AGAIN. I canceled my sister-in-law's original policy she signed up for February 1, 2024 explaining her condition and that she didn't need a car policy and apparently she found some paperwork and called the company several times today trying to sign back up. Many thanks to Tory for reading my sister-in-law's profile and not letting her sign up. Never had such a great experience where a customer service rep CALLED ME to alert me to a problem. Wonderful experience.
Amina Sesay
GBThis is a scam 100% This is a scam. Please do not fall for it like I did. I received several letters in the mail about extending my car warranty so I decided to call and I fell for the trick. After further research and my bank flagging the payment, I came to that realization. Also, the rep, “Nick Fost”, called me about why the payment didn’t go through and said “Hi, this is Nick from Forever Home!” When I asked him if this was Eleras Automotive Group or Forever Home, he said “Eleras Automotive Group, my bad”, can you say fraudulent??? Don’t be fooled y’all! And s/o to my bank for flagging for it!
Reggie Page
GBI highly recommend Elenas Automotive… I highly recommend Eleras Automotive Group...Jeremy Hoskins was SUPER AWESOME...He answered every question & addressed every concern that I had to perfection...A pleasure speaking with him & an all around great person & professional