Almost everything was great Everything was great, right up until we were told there was an added fee at the end for a high resolution image of the nutrition label we had ordered. Considering this file is the whole purpose of the testing having a surprise fee at the end to receive it is an unnecessary and low cash grab. We most likely will be seeking a different lab in the future.

Positive customer service After I decided I wanted to not yest a flavor, they refunded my money no worries before they did the test. I really appreciated that and will have more flavors tested here in the future

We had a seamless experience We had a seamless experience. Their customer service is so informative and helpful when choosing options up front. You can tell everyone on the team communicates well. We will be back for more business when needed

Five star! I can say enough good things about our experience working with this company! My husband and I own and operate a small prepared seafood company out of Rhode Island. We have worked with Marybeth on our nutrition labels and now Brontë on shelf life testing and a food safety tests. Marybeth is absolutely wonderful to work with! Always available to answer our questions, making us feel 100% comfortable with our business! We are so lucky to have great people to help us guide us through the testing process!

Excellence in Service, Unflappable Under Pressure The company went above and beyond to help us with nutrition labeling. As novices in the world of nutrition, they patiently walked us through the process, held our hands along the way, answered our (many) questions, and were amazing teachers in regulations to ensure that our labeling would be in compliance. They also graciously allowed us to make changes along the way and adhered to our tight timelines (and didn't make us feel like we were putting them out, even though we were!). A special shout out to Bronte Boyadzhyan who is the consummate professional - returning our calls promptly, helping us get to the right person to answer our questions, and being patient and understanding as we navigated the process. We need more Bronte's in the world! Thank you RL Food Testing!