I wanted support with bugs in what is a… I wanted support with bugs in what is a free template. It's an updated version of something I've used and customised many times before but now for Joomla 5. I asked in their forum and was ignored. I decided to register for paid support and added "premium" support. For some reason I couldn't checkout, it just kept dumping me back at the page I came from. I asked sales support to help and their reply was that I cannot have support until I've paid for support, so I was in a catch 22. It seems they did fix it though, the next day I was able to checkout. There was a 25% discount code which I used. I did not get the 25% discount. Then I submitted my ticket. They replied claiming not to be able to login and sent me a screenshot of the failed login. The password in the screenshot was hidden (***********), they could have clicked the button to make the password visible in the screenshot but didn't. Very suspicious. I now notice their own website is buggy, menus appearing behind content on mobile and not being clickable. Once your session has timed out you cannot log back in without closing the tab and starting again, you just get an error. When you buy premium support it specifically says "even at weekends". Once you get to opening a ticket it says the opposite, weekdays only. Looks like I wasted my money, spent to get going quickly. It's good Friday now so I've almost certainly lost another 4 days to get my own website for a new business developed. I notice some of the positive reviews here make no sense. One mentions chat support. Chat support is a robot and only ever tells you to use the forum for support. IT also says "love to buy more in future". Their model doesn't work like that, you buy a 1 year subscription, not a single product. It's clearly a fake review. Another talks about a single purchase and a successful refund request, again, it's a subscription, not a product purchase.

Affiliate program is closed and never… Affiliate program is closed and never been informed about and all the sale is gone support has no knowledge about it. Coupon codes not valid however still shows on the site. Some nice joomla templates but not worth it because support is very poor for the price. Coupons can be used only if you have active subscription which is very poor!!

These guys are real jerks These guys are real jerks. Poor customer service. Avoid!

Purchase fine and no quibble refund was indeed no quibble I recently purchased a joomla component from these guys having previously used the Gavick templates and addons. Initial paypal purchase was painless and the module performed as expected, but I decided not to pursue the idea further and asked for a refund under their 7 day refund policy. On day 7 itself I raised a ticket to request a refund, less than 24 hours I had a response asking if I needed tech help with the component or had any other issues, but confirming my refund would be processed if necessary. I explained the situation and they didn't argue or try any funny business and true to their word my refund is now showing as pending in paypal. Based on this I will happily shop with them again if I need anything and will recommend them.

Unusable/outdated template, terrible support I have been a customer for several years and in the past, they provided good templates and decent support. Not anymore. The vast majority of their templates are only working on outdated Joomla versions, their last updates are 2+ years ago and "support" is not responding. Their forums are full of messages around the broken functionality of almost all templates and complaints about not getting support/fixes. DO NOT WASTE YOUR TIME AND MONEY THERE!!