you will have to file a dispute with your credit card company I have ordered from this company before, canon ink jet cartridges. Have had no problems with the shipping times or the quality of product that was shipped. I have since bought a new printer and on 3/13/2024 ordered their SKU # GI20SET quantity 3. When I ordered the item showed that it was in stock. March 20 I called customer service and after being on hold for 47 minutes decided to have someone call me back. Customer service called me back later that day and said that the item that I ordered was 0 stock and they would ship out my order on 04/1/24 and send me an email with tracking information. Called in late on 4/01/24 and could not get customer service. I chose the option for someone to call me back. I never heard from anybody. Late 04/02/24 called back in and chose option two to place a new order. waited and no one answered. I chose for someone to call me back and no one never did. It showed on their site that what I had ordered on 03/13/24 was in stock. I then sent an email to their customer service department about what was going on listing order date, order number and still no response. I then after hearing from no one called my credit card company and filed a dispute. Look at the new reviews in the last couple of months, they are all negative. So if you want to play games, waste your time on the telephone trying to find out where your order is then by all mean go ahead and order from them, but my time is more valuable than dealing with a crooked company.

I ordered 10 days ago, it hasn’t shipped yet, and I can’t get customer service to answer calls or reply to email I did an online order 10 days ago. The tracking info says the label was created 7 days ago, but it hasn’t gone out yet. I’ve emailed customer service twice and gotten no reply. I called customer service several times, and each time I got music on hold for 11 minutes before it rolled to voice mail. I’ve left voice mails but have not heard back from anyone.

Amazing company!!! Great deals and great INK just like the brother brand or better! Definitely recommend this company to anyone! 😁😁😁😁😁

Terrible Customer Service Placed an order for an inkjet cartridge. Before placing the order I updated my shipping address to my new address, which updated in their system. My order shipped to my old address. Spoke to customer service agent after my 3rd attempt (almost impossible to get someone on the phone) and was told it was my fault for not bringing it to their attention when I got the shipping confirmation. Would not reship my order and would not refund my money. Sorry, not my fault. Your system shows my updated address.

123inkjets.com is scam First of all, they dont tell you that they are charging you in USD but when you see your bank statement, you are ripped off. Secondly, they give you a fake delivery tracking at the beginning and in the end they will give you another tracking number which is way different(late) from the original one and by that time you need your toner and buy a new one from the store. You end up having 2 toners. When you ask for refund, they tell you that you wont get refund for shipping and send the toner at your own cost. Feel like I was scammed. Be careful!