They don't honour their money back… They don't honour their money back guarantee and will leave you hanging with expensive model that doesn't live up to the (false) advertisement. Internal measurements off by more than 30cm, missing & incorrect structures...BUT they claim the'd consider fixing it if you can provide the correct measurements to them... so go buy yourself an expensive 3d scanner for them to fix these is their solution...

Needed an .stl File I wanted an .stl file of one of their models, so that I could get it 3D printed. Not having paid to have this kind of file created before, I thought it was a tad pricey, BUT they were super helpful, making several additional adjustments and changes with no incremental increase. Very pleased overall. Very good value

Hum3D provides services that exceeds… Hum3D provides services that exceeds all our expectations. And the quality of their creative work is outstanding. They respond well in production, and they get the job done in time. Their prices are very fair. From concept through execution, to innovative thinking they bring artistic integrity to everything they do, and the quality of the output shows it. Their consistency, approachability, and willingness is what makes them unique.

I recently ordered from Hum3d for the… I recently ordered from Hum3d for the first time. I made a mess of my order and accidentally ordered twice - in addition my emails were down and I did not realise, so I did not receive any correspondence. Following this I came onto here and read some of the bad reviews about poor customer service, no refunds etc. I thought I needed to report back that support promptly refunded one of my orders and re-delivered the email containing my download links. Would not hesitate to use again.

Advertised a google speaker for $40 Advertised a google speaker for $40, not marked as a 3D downloadable image but an actual speaker. It was listed under google max speakers on google shopping. I've never downloaded their software and emailed them multiple times and they are unwilling to issue a refund. Horrible company and terrible communication. I would not do business with them again. I plan to spread this review on social media.