Incredible customer service and detailed model First of all, the 3D model was incredibly detailed and very realistic for the product. I’m impressed and also it’s layered very well for ease of use with procreate. Second, I struggled at first to download the correct files and textures and it didnt load correctly onto procreate, but the help team were persistent with me and helped me solve it by sending screenshots and links for what I needed to do. This was very helpful as I am a beginner and using the model for a project. Very impressed with customer service and the model, will use again.

Lacking integrity I was unable to get the product or money back after my purchase. The email address was incorrect and Dima, who runs the site, provided me with a screenshot to show that the product had not been sent due to the incorrect address. With proof of payment from my side and proof of no delivery from the supplier side, I was unable to get the issue resolved. Unfortunately the business lacks integrity and I would advise against it.

I recently ordered from Hum3d for the… I recently ordered from Hum3d for the first time. I made a mess of my order and accidentally ordered twice - in addition my emails were down and I did not realise, so I did not receive any correspondence. Following this I came onto here and read some of the bad reviews about poor customer service, no refunds etc. I thought I needed to report back that support promptly refunded one of my orders and re-delivered the email containing my download links. Would not hesitate to use again.

Great corporate culture. Great company. Quick, hungry, reactive and fast turn around times. What’s even better if one points them to improvement potential on their 3D Models they are willing to go the full length and re-model and improve this. A rarity amongst the 3D modeling houses.

I bought model from them for a video … I bought model from them for a video demo to my product (3d-models/opel-calibra-1990) , they had a crappy version- model was absolutely wrong in the back of the car - absolutely useless to accommodate the parametric OEM Item to fit on their model. I emailed them, sent message via Facebook, no reply within 2 weeks. Crappy models for lot of money. Avoid them as much as possible ! PS: Their website rating is faked because they do not let you to give rating directly- they clean the bad reviews .