Customer Service was terrible Customer Service was terrible. I bought an item and returned it unopened for a refund to Notino. I was notified that I would have a response un roughly 2 weeks. After waiting over a month, I called and my refund had not been processed. Customer Service said they would look into the matter and 3-4 days later I got my refund credited after 2 months. Talked with a supervisor who was going to credit me $10 for my inconvenience in an email. After a week, nothing. I called back and they had no knowledge of this. They then issued me a 5% off credit, WHICH expired. Inexcusable service.

Great deals and wide selection of designer and niche fragrances. I’ve been purchasing fragrances from Notino for over 5 months, and have spent $2500+. I’m very happy with the quality of their products, and their prices are better or comparable, typically better, to other sites. I’ve watched several different fragrance reviewers on YouTube, and they have recommended Notino. Their time to ship, and the actual shipping time are also very fast. Many times I can place an order at the beginning of the week, and the order will arrive by the weekend (from New Jersey to Texas). Some of the brands I’ve purchased include Tom Ford, Creed, Francis Kurkdjan, Parfums de Marly, and Amouage. Their clearance fragrances are incredible deals, often 40-70% less than retail. Awesome site I will continue to shop at.

Good site but nobody's perfect Good site with mostly good prices and a good selection. Wish shipping charges would be more comparable to other e-tailers. No more free shipping is offered regardless of purchase amount and even before, the threshold for free shipping was high. I've been shopping here less often as a result of these added charges. However, packaging and shipping always good and fast.

I would have liked to return some … I would have liked to return some expensive face cream that gave me an allergic reaction, but the website says that it does not take returns. Be careful what you order from Notino!

I have ordered product twice from … I have ordered product twice from Notino but I don't think I will in the future. Their shipping is extremely slow (2-3 weeks). They sent emails on both occasions stating my order was ready to ship but was not actually shipped for another 7-10 days. If you call their customer service expect to be on hold for at least an hour.