Bad Business practice I placed an. order for a product on 2/16. I saw, on 2/19, that my cc was charged. By 2/29, I had not received the product, nor been advised as to what was happening with the order. I sent an email inquiring about the situation, and they did respond saying that the product was out of stock but was expected to ship at the beginning of April. Very bad business practice in charging cc before sending product, and also not advising customer that they have no product on hand.

SCAM! The worst beauty company out there City Beauty is TERRIBLE! Do not waste your money with them. I have been a pro MUA for over 10 years and have never experienced such awful service and policies. They are still shipping things to me 6 months after I cancelled my order, and if i want a refund, I am stuck paying for return shipping on items I cancelled months ago due to their tardiness in shipping!!! Since I purchase a lot of product for my business, I try to support other smaller businesses so I thought I would give them a shot. The lip glosses were eh, like drug store quality. The wrinkle filler did not even work, no product would dispense so I sent it back (on my dime) for a refund. Months went by and then they sent me another that I now also have to return and I am stuck paying for shipping on that as well. I placed my order in November and am still getting product I cancelled last December, in April of the next year! All their customer service will say is that they "don't offer return labels." Total scam

I know that I didn't order their… I know that I didn't order their product Uplift Firming serum< I told them that I would be sending it back right away but that I had to open the box to put the paper work that they sent me in it.. I wasn't even going to open the box but , I wasn't sure what was in the box so, now i have to pay t send it back. I am not happy at all with that process.

No difference after 2weeks Been using City Lips for my lip lines on & above for 2weeks now & absolutely no difference whatsoever, wished I hadn't wasted my money.

There are several things I dislike…charged my account before they even filled my order. Everyone I have delt with charges once shipped. There are several things I dislike about this company but after voicing my complaints I was issued a full refund. On that basis I give them 3 stars for giving me my money back.