City Beauty

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2.75
Based on 20 Reviews

5

30.00%

4

5.00%

3

10.00%

2

20.00%

1

35.00%
About City Beauty

City Beauty is a luxury skincare brand passionate about developing products that use clean, research-driven ingredients to target specific aging concerns. Our goal is to help our customers feel empowered, confident, and youthful — so their best selves can shine through.

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Petra Pennington
GB

SCAM! The worst beauty company out there City Beauty is TERRIBLE! Do not waste your money with them. I have been a pro MUA for over 10 years and have never experienced such awful service and policies. They are still shipping things to me 6 months after I cancelled my order, and if i want a refund, I am stuck paying for return shipping on items I cancelled months ago due to their tardiness in shipping!!! Since I purchase a lot of product for my business, I try to support other smaller businesses so I thought I would give them a shot. The lip glosses were eh, like drug store quality. The wrinkle filler did not even work, no product would dispense so I sent it back (on my dime) for a refund. Months went by and then they sent me another that I now also have to return and I am stuck paying for shipping on that as well. I placed my order in November and am still getting product I cancelled last December, in April of the next year! All their customer service will say is that they "don't offer return labels." Total scam

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Steph
AU

Dire lack of elementary sales service Years ago I received good products from CB. Currently their customer service is non-existent. I think they use bots, with a signature made to look like a real person. I paid for an order but over a month later it has not been shipped - that is, not only not delivered, but not even dispatched. The customer service 'person'/bot just responds non-sensically about this, copy-pasting repetitive default replies instead of attempting to solve the problem. Beyond frustrating. It will end up being a claim, as there seems to be no way to access a real/competent/interested person. Shame, because we can't risk more purchases if they waste this amount of our time just trying to receive products or get our money back. If CB don't fix this, it will be their downfall.

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Sue McAllister
GB

Good Products and Customer Service I’ve been buying from City Beauty for several years. I’m in the UK. The company responds to inquiries quickly and refunded money when I mistakenly ordered something twice. The products are excellent.

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Molly Romeo
GB

Want a skin miracle? Try this brand Finally, a skin care company that actually makes good on their claims and promises. The lip treatment gloss is a true miracle when it comes to instant and ongoing results. Their eye care products can't be beat, with the Lid Lifting Treatment as one of my favorite items. The Uplift serum works wonders on the jowls and even a double chin.

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Consumer
GB

Love City Beauty Products About a year ago, I purchased City Beauty Multi-Action Sculpting Cream and InvisiCrepe Body Balm X 2. I am accepting the fact that I am not going to get rid of all of my wrinkles (77), but I love both of these creams. They have a light fragrance that disappears after applied and the creams make your skin feel so good. I would encourage anyone who has not tried it to order some for yourself. I am going to continue to try to make myself look good and feel good.

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