Evolution to Great! So, I decided to bite and go the vape route. This product was recommended as the most affordable and effective, per the employee at the smoke shop I frequent. I got home and loaded everything and went to use it. I must’ve troubleshot the entire night as to why I could not actually get any vapor through the mouthpiece, not to mention the mouthpiece was burning my lips. I tried to return to the shop and upgrade, but the shop is in the shop of this nature would do, would not allow me to return or upgrade. Being the determined SOB I am, when I arrived back home I used the cleaning tool to pop out the rubber piece in the mouthpiece. So essentially the rubber filter. I then tried the unit again, and oh dear universe! I was getting huge Vape hits, and the mouthpiece surprisingly didn’t burn my lips either. I’m sure the company does not want you to alter the device. However, removing that rubber filter made all of the difference and I am more than satisfied now especially with the price. I think the companies research and development team need to stop getting high on their own supply. 🤣

I’ve bought two of their vapes this… I’ve bought two of their vapes this year and neither one lasted past a month. I didn’t drop or break them, they simply…stopped working. There is nothing they can do, I’ve lost all faith in the product.

Great Company The customer service and warranty are second to none. My pulsar rok is pretty good. There are some minor issues with it. One thing is that the plastic/metal ring that goes around the concentrate bowl sticks onto the glass topper. This makes capping the bowl when you take a hit somewhat awkward, as you have to yank both the ring and glass topper out when you want to clear your chamber of vapor and then you have to awkwardly fit it all back in when you want to create more vapor in the chamber. This other thing is a nitpick, but there are lots of pieces to manage with my e rig. It is easy to lose them down the drain or break delicate parts when cleaning. With that said, like I said, they are great about helping replace such pieces.

Worst service ever Me and my friends (from the Netherlands) tried to buy some vapes on their site. Unfortunately I did not think about the fact that I used three different names: my moms name, because she wanted to pay for the order in advance, because I don't own a creditcard (it's not normal for Dutch people to own a credit card, but she happens to have one bacause the travels a lot), a friend that lives in NYC, because they don't ship to the Netherlands, and my own name of course. They marked my account as fraudulent even though I explained the situation and tried to look for a solution with them. I now understand that it comes off as weird to use 3 different names, but me and my friends just wanted to buy the vapes... The team doesn't work on finding a solution and that's what I cannot understand.

Tool kit nightmare I bought a tool kit from them. Cost 10.00 shipping on a 20.00 item, but that’s how shipping is I guess. I get a notification it ships, but I check yesterday a week later since I haven’t gotten anything. Still says label created, which means they haven’t shipped. I contacted support and they told me to wait and that delivery companies don’t scan packages when they leave their facility. How do you run a business without keeping track of your packages? Even the worst package company would have delivered by now. Edit: customer service contacted me on 5/14 They told me that my package was definitely picked up, but wasn’t “scanned”. Doesn’t take a week to update even if the package wasn’t scanned at the original pick up. They finally told me the truth that the item was out of stock and that they could send me a replacement when it was back in. What kind of goose chase is this?