I find the website easy to navigate I find the website easy to navigate, and the ordering and check out went smoothly. One thing that was bothersome, is showing photos of items not on the site. The Saarinen white round table in particular. I believe all photos should represent current available products.

Great products and customer service I just made my second Interior Icons purchase. I can’t wait to receive my beautiful lamp. I have found every aspect of the buying process excellent, from the user friendly website to customer service response. In this case, I failed to change the shipping address before clicking the buy now button. I immediately contacted customer service and Jennifer quickly responded asking for my new address. As simple as could be. Their products are gorgeous, so I’ll be back for a third time and beyond.

The site was very easy to work with The site was very easy to work with. I didn’t ask for help, I had been eyeing the table I bought for quite some time. I’m hoping the delivery goest smoothly.

I like the products but hate the fake discounts/pricing schemes I like the products sold by Interior Icons, and good deals can be had, but wait for discounts or special coupons and make sure you know the pricing, because MOST of the sale prices are fake. There is ALWAYS a "50% off" sale. Wait for free shipping or in stock extra discounts before buying, prices can vary.

The response time by the customer representative is over 24hrs terrible policies … The response time by the customer representative is at times beyond 24 hrs, which makes it impossible to cancel the order without steep penalties as the policy is to cancel within 24 hrs of the order. The deliver date was given post 24 hrs that was longer than stated on their site and no live agent or phone number is available. It’s only via email. Finding it very frustrating and not customer friendly at all. The policy of returns are very costly. Would not recommend for the small savings here.