Twice monthly rider.
GBMy light fixture was missing parts My light fixture was missing parts. When the I opened the box, it was obvious that it had been opened before and was not new. I hired an electrician to install it and now have to pay for another trip. Very disappointed. To top it off, there isn’t any customer service support for problems….Follow up: they reached out to me and asked for a photo of the missing parts…. Ghosted….update, I received a replacement light fixture. It is great and beautiful. I am thankful
The Big L
GBProduct was falsely advertised giving… Product was falsely advertised giving the impression it was larger than it actually was. The company boast a return policy, but in fact you'll be hit with round trip shipping resulting in half the cost of the furniture.
Alana
GBThe response time by the customer representative is over 24hrs terrible policies … The response time by the customer representative is at times beyond 24 hrs, which makes it impossible to cancel the order without steep penalties as the policy is to cancel within 24 hrs of the order. The deliver date was given post 24 hrs that was longer than stated on their site and no live agent or phone number is available. It’s only via email. Finding it very frustrating and not customer friendly at all. The policy of returns are very costly. Would not recommend for the small savings here.
Oge Nuss
GBI have been shopping for a coffee table… I have been shopping for a coffee table for my living room and needed a trusted place to spend my money. What caught me was how many good reviews they had, the pictures, videos, customer service help and descriptions in terms of style, size, quality, authentication, etc. I can’t wait to receive my coffee table table. Thank you!
Alice Pang
GBThoughts Ordering was fairly easy but I would have more photos of the product placed in rooms, and a way to see the item in room.