Don't honor return policy I ordered the chair and took longer than they say on the website. When I got it and assembled it it was uncomfortable and the back part did not adjust height. After contacting support for a return they said that shipping back was not recommended and they would refund me 15€. I opted to return anyway because the money does not make up for the discomfort and faulty chair. The first return label was sent on the 1st of April. No one came to pick up the chair, for a second time I printed a new label and again nobody came. I reached multiple times Sihoo and they say DPD is not reliable and they will search for another solution. But they never do and they won't refund me. I am stuck with a huge box at home and without the money to buy a new one. I don't recommend this company at all!

Exceptional Support Beyond Expectations When I encountered an issue with my Sihoo product, their after-sales service team truly went above and beyond to resolve it. Not only did they address my concerns promptly, but they also took the time to ensure I was completely satisfied with the outcome.

The Sihoo M102 was a ddelightful… The Sihoo M102 was a ddelightful surprise for me! Given the length hours I spend at my desk, I have high demands for my chair. This chair surpassed my expectations, offering outstanding comfort and lumbar support.

I have had a absolute nightmare with… I have had a absolute nightmare with this company after paying the most I ever have for a office chair I expected a ergonomic chair that does the job it states. I was so wrong. After purchasing this chair as soon as built it felt like it was tilting to one side. I got a spirit level and tried it on different floor surfaces but the chair was definitely unlevel. I reached out to the company who have sent 3 different parts to change on the chair which has led me to labour over rebuilding the chair multiple times but it still has the same issue! I also ended up with a bill from FedEx for them sending out replacement parts from China and not paying enough shipping. They recently sent me a new chair in exchange however this arrived with out the legs so is useless. I am now lumbered with a load of chair parts and 2 useless chairs which has not only caused me back pain but also are completely useless. Avoid this company. I will be getting my money back I am currently talking to consumer rights in the UK.

Trustworthy, Communicative Company I am rating 5 stars because this is a TRUSTWORTHY company. We needed to do a return and they made sure we got our reimbursement promptly, and were highly communicative throughout the process.