Customer Service is Non-Existent The top of the right arm which is made of plastic broke off. This piece holds the cushioned arm rest. Trying to get anybody to return a message on their site is impossible. Their "Promise" to return a message within 24 hours is a joke. I have been trying for 3 weeks to see how to get a replacement. Not one response to about 12 messages sent. There is no phone number to call. This was a brand-new chair. Dealing with any manufacturers from overseas is risky. It was a Christmas present from my wife and what I have is a chair with one arm. You cannot find Sihoo replacement parts online. Their customer service is non-existent.

I have had a absolute nightmare with… I have had a absolute nightmare with this company after paying the most I ever have for a office chair I expected a ergonomic chair that does the job it states. I was so wrong. After purchasing this chair as soon as built it felt like it was tilting to one side. I got a spirit level and tried it on different floor surfaces but the chair was definitely unlevel. I reached out to the company who have sent 3 different parts to change on the chair which has led me to labour over rebuilding the chair multiple times but it still has the same issue! I also ended up with a bill from FedEx for them sending out replacement parts from China and not paying enough shipping. They recently sent me a new chair in exchange however this arrived with out the legs so is useless. I am now lumbered with a load of chair parts and 2 useless chairs which has not only caused me back pain but also are completely useless. Avoid this company. I will be getting my money back I am currently talking to consumer rights in the UK.

Absolutely happy with my Sihoo Doro… Absolutely happy with my Sihoo Doro S100 chair! The ergonomic design is a game-changer for my posture during long work hours. Fantastic quality and incredible value for the price.

Absolute nightmare Absolute nightmare. Scam ALERT !!! Four months of agony with Sihoo – wrong item delivered, empty promises, and no resolution in sight. They got me to send back the wrong item, but did not deliver the correct item to me. They couldn't care less about emails and phone calls. It's been four long months, and I am still without the product I paid for. Spare yourself the misery – take your business elsewhere for genuine quality and service Order number is 7813. I have already emailed and called multiple times but there is no response.

Doro S300 is the ideal product with… Doro S300 is the ideal product with good quality and fast delivery.