Obsessed with the multisticks Obsessed with the multisticks, but unfortunately there is so little product that if you use it once a day, you Will run out before 3 months..

Good makeup brand! Never ordered from the site directly, but I have a lot of Ilia products. Finally, a clean beauty brand that actually cares about good/quality makeup products which are not harmful to the skin. I'd love to see more products, shades and innovations in the future. Good job!

Shop Ilia with Confidence First time shopping and trying Ilia products and overall a very good experience all around. I took advantage of their black Friday sale, which resulted in a bit of a delay in shipping, not uncommon during big shopping holidays. Ilia was very good about staying in-touch, first sending out a general update and also returning my email with concrete information regarding my order. Once shipped the order arrived fast and was very well packed. I was very pleased with 3 of the 4 items I ordered and when I went to return the 4th (nothing wrong with it, just didn't work for me) their return process was WOW. Easy and hassle free. The products I am keeping were as described on their website, the colors where what I expected and I am pleased with the quality of their products. Shop Ilia with confidence.

Great Company, Great Products! Buying cosmetics can be a challenge, especially online as you can't be confident you have the correct shade until you receive it. I was already a huge fan of Ilia Beauty's tinted SPF serum and needed a concealer so decided to try theirs. Loved the product but it was just a tad too yellow for my complexion. Ilia has a return/exchange policy for "gently used" items so I completed the online request. To my amazement, I received a full refund AND I didn't have to return the product!! This is a $30 concealer we're talking about! What amazing customer service and a great way to spread the word about their company. I will DEFINITELY continue buying my cosmetics from Ilia Beauty!!

Recommended wrong shade and now I’m told tough luck! I was recommended a shade to purchase from ilia’s colour match service. I received an Email from ilia giving me my perfect shade! I purchased the shades suggested in their foundation and multi stick. Both shades are too orange for my complexion. I contacted ilia and I was told I was over the 60 day returns policy. In all the communications I had with ilia over email, I was never told to send the item back within 60 days if I wasn’t happy (they keep that bit quiet). I received my foundation and multi stick just over 2 months ago but I only just started using them in February. I have tried it for a few weeks but the colour is just awful for me. I think if ilia are going to offer a colour match service, then they need to either point out you MUST return the item within 60 days on the COLOUR MATCH EMAIL or TAKE RESPONSIBILITY when the customer contacts them. Unfortunately I cannot recommend ilia based solely on their customer service.