Great Company, Great Products! Buying cosmetics can be a challenge, especially online as you can't be confident you have the correct shade until you receive it. I was already a huge fan of Ilia Beauty's tinted SPF serum and needed a concealer so decided to try theirs. Loved the product but it was just a tad too yellow for my complexion. Ilia has a return/exchange policy for "gently used" items so I completed the online request. To my amazement, I received a full refund AND I didn't have to return the product!! This is a $30 concealer we're talking about! What amazing customer service and a great way to spread the word about their company. I will DEFINITELY continue buying my cosmetics from Ilia Beauty!!

Obsessed with the multisticks Obsessed with the multisticks, but unfortunately there is so little product that if you use it once a day, you Will run out before 3 months..

Recommended wrong shade and now I’m told tough luck! I was recommended a shade to purchase from ilia’s colour match service. I received an Email from ilia giving me my perfect shade! I purchased the shades suggested in their foundation and multi stick. Both shades are too orange for my complexion. I contacted ilia and I was told I was over the 60 day returns policy. In all the communications I had with ilia over email, I was never told to send the item back within 60 days if I wasn’t happy (they keep that bit quiet). I received my foundation and multi stick just over 2 months ago but I only just started using them in February. I have tried it for a few weeks but the colour is just awful for me. I think if ilia are going to offer a colour match service, then they need to either point out you MUST return the item within 60 days on the COLOUR MATCH EMAIL or TAKE RESPONSIBILITY when the customer contacts them. Unfortunately I cannot recommend ilia based solely on their customer service.

Good makeup brand! Never ordered from the site directly, but I have a lot of Ilia products. Finally, a clean beauty brand that actually cares about good/quality makeup products which are not harmful to the skin. I'd love to see more products, shades and innovations in the future. Good job!

Excellent customer Service I ordered the serum me face wash and my skin was very sensitive to the ingredients. The customer service team were amazing, they refunded me immediately and told me to pass on the products, which I did, to my sister and she loves them! What a great company!