I love this stuff I love this stuff. I’ve tried a number of their products now, it’s a bit on the pricey side but it smells great, the bottles are so cute, and leaves your skin feeling so soft. It lasts a long time too so it makes it worth the price in my opinion.

Good products yet deceiving/confusing advertisement… UPDATE 2: Credit when credit is due. The brand's representative took the time to look further into the issue and explain what happened--not only that, they did add a better disclaimer in the new sales' banner, which makes things much clearer. Hence, I'm updating my review to full five stars because it does show that, at least in my experience, the brand cared about the customer's concerns. So kudos for that as not all brands will follow through in the way they did. Revised review: Good products yet confusing advertisement when it comes to sales. By the time I tried to make my purchase and checkout, there was no clear signs on the website that sets and kits are not included in the sale. The main banner has an asterisk but no further disclaimers are found, except in the checkout where the disclaimer only says that the code will be applied at the end. In addition, the discount showed is confusing. It looks like a lot was taken off to influence/encourage the consumer, but in reality it just creates confusion. For instance, the large discount will seemingly be based on the prices from the freebies the brand is supposedly giving the customer. I rather not have a brand do that and just indicate what is *really* discounted.

Poor service and iffy delivery Item was supposedly delivered at 6:31 am on a Monday with no delivery slip left, have attempted to get a redelivery and have received no response. Assuming this is a scam, don't recommed. Buy their products from an official website that ships from the UK, that way you wont have to pay $30 for shipping only for item to go missing. Very annoyed and won't purchase from them again, extremely stressful and unhelpful service, now I'm down roughly £100.

Great products, great company! I have only had great experiences with this company. Had a package lost twice, and they rectified the situation. It took a bit, but I understand why. They clearly need to take all steps before just sending more products all willy nilly, I got what was promised and am a loyal customer because of their treatment. I was sent the wrong product on another occasion and they shipped me out a replacement immediately. If you think I consistently have issues, that is not the case. I’ve been a loyal customer for years now, accidents happen all the time and mostly not the companies fault.

No update on my parcel since 1st Aug, customer service not replying They sent the package with insufficient customs information, which required the package to be pack again to the sender to fix it. I contacted DHL and they told me the sender need to fix this issue. I tried to contact them multiple times and no reply at all. Now I don't know where is my parcel.. I 've placed my order on 21st of July Really disappointed since this is first time order from them.