Glow recipe I absolutely love all my glow recipe products and they all work on my skin Just be careful to not to use if you have very sensitive skin

Every product I have ever tried from… Every product I have ever tried from Glow Recipe is AMAZING! I am 45ish, and the under eye patches are the absolute best I have ever used, they work immediately, bringing a dewy glow to my upper cheek and eye area, I love them so much I even tried them on my forehead right between my eyes and THEY ERASED MY "Mad" wrinkles between my eyes! You cannot go wrong with this product. My skin is not too sensitive, so I am saying this as a person who can use just about anything. But moisture is where is at with these little beauties. LOVE THEM!!

Poor customer service and possibly operational issues Update: The finally did contact me and provid more details about the situation. I did appreciate that they are trying their best to reverse my poor experience. So I will give them credit for that. I bumped up my review to 3 stars for their quick response after posting a review on Trupilot and trying to provide discount code and put me back on their email list to be able to make purchases (still confused about why my transaction was declined so many times. Perhaps I was excluded from their system to make purchases??) I did removed my original review stating that they had operational issues since they did say in their email that they don’t have that issue. Here’s their response copied and pasted here: Hi Evie, Thanks for your reply. I was saddened to see your Trustpilot review and reply as my email was not generic. We're a small team here but I do my best to give each customer as many details regarding their inquiry as possible. I repeated my response to you back in February because having not heard back, I wasn't sure if you had received my initial email about the cancellation. In hindsight I realize this came off as unhelpful and I am very sorry. I am also sincerely sorry that our payment processor does not share details of the orders being declined. From my understanding, this is for your security as a consumer. These decisions are based on several factors including your personal buying history and billing details that are not made available to us. Our website is fully operational, and we're not having widespread issues with other transactions, however our payment processor does decline a standard number of orders for various security reasons. Original review: I hate to write bad reviews about a company that’s started by a small business owner. Their customer support is very poor. Like the reviewer below, I first got interested in Glow Recipe and placed an order during the Black Friday sale. Well the order took almost 2 months to arrive which was fine bc it wasn’t a holiday or birthday present for anybody. Then I tried to place an order again this Feb & their payment processor kept declining my charges and the order wouldn’t go through. They must had know this problem and came up with a “generic” message that they sent to their customers stating that they don’t know why their payment processor declined my payment and advised me to contact my credit card company. Then I called my credit card company and was told that it’s the merchant’s payment system’s issue and not my credit card. I do love their products despite all the unnecessary additives, fragrances and colors. They are probably not that effective vs other products like the skin ceutucals. However, with so many poor customer service experiences, I decided to look for other brands instead. Instead of continuing to support them by buying the products in Sephora.

Love the skincare and the lovely and… Love the skincare and the lovely and helpful folks. The website can be a little glitchy when it comes to adding samples and redeeming your rewards points but I find the representatives easy to work with and they always respond quickly.

Excellent customer service, thank you. Having ordered two skincare products from the site for my granddaughter I realised these were not suitable for her age. Glow review were very prompt in responding and making helpful suggestions about age-appropriate products. Summer has been proactive in addressing the problem. I would recommend parents check the website for product advice.