Ian Hajyzamanali
GBAbsolutely appalling company to deal… Absolutely appalling company to deal with. We are a paying client using their services in the UK and the system is awful in terms of its design, support and UI. The company's communication is poor and they sacked all of their UK account management team and failed to tell us. It was the most satisfying experience to terminate our contract with them.
hawaiicity
GB6 year customer but still stuck paying $300 in cancellation fees? Wow..90 day cancellation fee! our code does not even work on our website anymore and we are still stuck paying.... "I apologize but this procedure is standardized for all accounts. I am not able to cancel your account immediately. 90-day cancellation notice, please know that your account will remain active for the next 90 days." That was the nice message i got from my liveperson account manager I don't want to sound like a broken record but stay away from this company....lesson learned
Paresh Patel
GBDon't ever sign up with this company Don't ever sign up with this company, once you signup they will do everything possible not to let you cancel your subscription. they sill not accept cancellation over the phone you will need to submit via Live Chat, Read their Term and Condition.
Jon
GBIf zero was an option - I would rate LivePerson a zero Simply the worst customer service that I have experienced from a web based company....EVER! Nearly impossible account management portal. And, surprise, the account cancellation page "doesn't work". Avoid at all costs. There are better providers at a lower cost with FAR superior customer service than LivePerson!
chad
GBBilling Scam Hi, We been using Liveperson for close to 5 years. Somewhere in that time frame they switched us to an annual contract rather than monthly. We are stuck paying $95 a month for product they are now advertising as $35 a month. We requested to cancel our service and they claim they have 90 day cancellation policy and are charging us for 3 more months. We have requested numerous times for documentation proving we signed any agreement or were ever informed of our contract changing from monthly to yearly. We wanted proof of their user agreement claiming the 90 days. After 2 months they have failed to provide any evidence nor have they even responded. Avoid their overpriced products at all cost.