Rob
GBShambolic - Vacant Afterservice Care Liveperson are fantastic at chasing invoices, and that's about it. Repeatedly have asked questions about our contract, with no response. Currently have been without a properly functioning system for 6 days - someone is either out of the office, in a different country, or apparently too important to talk to me about it. Love this excerpt from Liveperson's "Values": "We are accountable. Period. We see our work through, prioritize appropriately, act resiliently, and even say “No” when we need to. As individuals, we’re empowered to take charge and become leaders at every stage." Looks like they've absolutely nailed the "No" aspect of their aftercare. Shop around!
chad
GBBilling Scam Hi, We been using Liveperson for close to 5 years. Somewhere in that time frame they switched us to an annual contract rather than monthly. We are stuck paying $95 a month for product they are now advertising as $35 a month. We requested to cancel our service and they claim they have 90 day cancellation policy and are charging us for 3 more months. We have requested numerous times for documentation proving we signed any agreement or were ever informed of our contract changing from monthly to yearly. We wanted proof of their user agreement claiming the 90 days. After 2 months they have failed to provide any evidence nor have they even responded. Avoid their overpriced products at all cost.
Andy
GBVery robust platform I'm not sure there is any messaging solution available that has more features than LivePerson. Their platform is very robust and would satisfy 95% of any business's messaging needs. They do have some faults with outdated/unclear API documentation. Also, if you're a small to medium business you will have zero influence into feature requests. This is typical for any large SaaS, and shouldn't be a surprise.
Andrew Robertson
AUDo not respond to enquiries I head up marketing for a large automotive retail group in Australia. After numerous attempts to contact LivePerson through their website for a demo on some of their conversational AI products, I have given up. I wouldn't trust a company with my customers when they can't take care of their own. It seems despite their so-called andvances using AI in customer management, they can't get the basics right. Avoid.
Ian Hajyzamanali
GBAbsolutely appalling company to deal… Absolutely appalling company to deal with. We are a paying client using their services in the UK and the system is awful in terms of its design, support and UI. The company's communication is poor and they sacked all of their UK account management team and failed to tell us. It was the most satisfying experience to terminate our contract with them.