I am a fully paid up subscriber to … I am a fully paid up subscriber to Norton Anti-Virus and Internet Security with VPN. Yesterday my Norton would not load. I had to uninstall then reinstall. Today my VPN will not connect. I have spent all morning Tweeting to support who seem to think I have nothing better to do then wait for their replies. I am fed-up with being hacked, blocked and slowed on the Internet. Everyday my internet access in the U.K gets slower and slower on my computer even with all the features of Norton loaded onto it. I would at least compare Security Companies and read reviews before considering using Norton.

We use these guys for SSL certificates We use these guys for SSL certificates, since they're the 'industry standard' I paid a few thousand pounds for one earlier this year, and due to 'problems processing the payment' their end, we paid again. By the time the payments showed on our accounts, we noticed both had been successful, so 3 months ago asked for a refund. Instead they took another payment from us. This was noted weeks ago, and the apathy are getting from their customer services / billing support is pathetic. We're still down substantial money, and no sign of it being refunded in any hurry (if at all!). Their customer services is dire - it's taking many emails across symantec and phone calls before we get any response, and the responses haven't been helpful so far! In the meantime we learn Google Chrome will soon start treating them like the bad boys of SSL certs. Come back VeriSign, all is forgiven!

Excellent customer service… UPDATE on Aug 17, 2018: A few days after letting Norton know about the following review, Ms. Sarah O'Flaherty reached out to me and resolved this matter to my satisfaction so I am upgrading this review to five-star and also changing the review title. Sarah is an asset to Norton and Symantec and as long as people like her are there, customer service isn't yet dead - way to go Sarah and Norton. Original review on August 13, 2018: Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so emailed Norton Customer Service and after they first denying it saying its not available for my billing address, finally agreed to give me that rate. I confirmed correct billing address and credit card details for them and that was a few weeks ago. Since then, no news, only radio silence. After waiting couple weeks, I then sent an email regarding this to their CEO Greg Clark and now it's a week and no news from him, not even a courtesy reply saying they have received my email. Compared to them, all other companies I have dealt with at least have the sense, the courtesy, to acknowledge that they have received my email. I give them ZERO stars.

Symantec Messaging Gateway (version 10.6.4-3) We had a Symantec Messaging Gateway (version 10.6.4-3). Broadcom without any notification, then stop to provide the anti-spam update, we just renew the license for 5 months, still have 7 months to go. When the beginning, I did not know what was happening, then I asked for help, their support told me that our version had already been ended of life as of 12/2019. They ignored me my questions, just told me to install the latest version 10.7.3 (not upgrade, our version had already been told a year ago that our current version cannot be upgraded because of the old CPU). Will stop to renew the service when the license expired, just leave the SMG to be a simple SMTP server or buy a new server with another Secure Email Gateway.

Terrible customer support A Symantec software caused severe problems and interfered with my internet connection which did not work anymore. When I asked the hotline for help, they first gave me a number that did not work. When I called the hotline again the next day, I had a different person on the line. He told me that I should figure it out on my own and hung up mid sentence as I responded. Never experienced anything like this. I want to point out that I am a very calm person and did not ask or say anything unreasonable. There was no reason for him to hang up.