After backing up my data with them for… After backing up my data with them for years, when it came time to restore data due to a dead computer...they turned out to be useless. Multiple duplicate directories in their system (and no way to tell which is most recent), and none of my most recent directories are in there. Customer service is useless. When I emailed them to ask where my data is, they ignored the emails. When I'm done pulling down what data they actually did back up, I'm cancelling the service. Do NOT recommend.

I have tried cancelling my subscription… I have tried cancelling my subscription for three years as I use iCloud for my back up system now. Even when I cancelled my credit card they still managed to bill my credit card for a service I don’t use and didn’t ask to renew. It is impossible to get through to customer service to stop my subscription from renewing. I chatted with a service rep and they were not helpful in helping me cancel their service. I’m not even sure what this company even does do I think it’s a scam.

I really do not believe this is a real … I really do not believe this is a real company. It is a scam. Paid to backup, had a drive crash and now they cannot retrieve my files. Millions of excuses and no action. This is not a real company. Do not use them under any circumstances.

HIdden extra-fees It sounds good with "unlimited" but when you start to use the service you discover that it it more limited then unlimited. You have to pay extra for everything. The upload-speed is limited and if you want it faster you have to pay extra. You cannot use external hard-drives without paying extra. There is a long list of "extras" that you can pay for so the unlimited service you payed for suddenly seems very simple and almost unusable. I am not happy.

Adware and Viruses, Bad App Very bad, downloaded a ton of adwares, spyware, and possibly even some trojans. I wouldn't recommend this, even though it claims that it can actually store data. Also, on mac, if you open safari and search something literally a ton of random spam and scam websites pop up, either demanding to call a number for "tech support" or that you won a "big prize". Bad, bad, bad. Very bad app. Made by a ton of stupid freaks.