HIdden extra-fees It sounds good with "unlimited" but when you start to use the service you discover that it it more limited then unlimited. You have to pay extra for everything. The upload-speed is limited and if you want it faster you have to pay extra. You cannot use external hard-drives without paying extra. There is a long list of "extras" that you can pay for so the unlimited service you payed for suddenly seems very simple and almost unusable. I am not happy.

I have tried cancelling my subscription… I have tried cancelling my subscription for three years as I use iCloud for my back up system now. Even when I cancelled my credit card they still managed to bill my credit card for a service I don’t use and didn’t ask to renew. It is impossible to get through to customer service to stop my subscription from renewing. I chatted with a service rep and they were not helpful in helping me cancel their service. I’m not even sure what this company even does do I think it’s a scam.

SCAM avoid avoid SCAM avoid avoid! They won’t cancel the subscription, I can’t access my data and I can’t seem to stop the direct debit!

I really do not believe this is a real … I really do not believe this is a real company. It is a scam. Paid to backup, had a drive crash and now they cannot retrieve my files. Millions of excuses and no action. This is not a real company. Do not use them under any circumstances.

Absolutely the worst company on the planet Absolutely the worst company on the planet. I would give them a minus 10 if I could. They charge you for UNLIMITED service then cap you at 1TB without telling you. NOTHING about this company works. They can’t take your credit card on their site, the 24/7 customer phone number they give is a garbled recording that just hangs up on you. Truly, the worst company I have ever dealt with. I am looking for another cloud storage option as soon as I finish writing this. Just wanted to save others from the frustration I have had