No concept of customer service I had been using Reflection email filtering software for many years which came to 'end of life' on 31st March 2023. I asked Sophos what their suggested replacement was and they promised to get their 'senior CAM' to 'loop up' and 'reach out' to me (yuch!) in order to get one of their ISPs to sell me their new product. Incredibly 4 people were involved with this and surprise surprise - I never heard from them again. So that's there approach to customer service in a nutshell!

Sophos Home Premium is cheap, but you get what you pay for They sell old school AV. May be effective, but is really slow and cumbersome to manage. Lots of bugs, inconsistent GUI, and incompatibilities. The customer support is pretty bad, with a pretty lousy attitude. No customer forums or community (afaik), so solving issues is really hard. But I think the product does its job, so 1 extra star.

Going in the right direction Going in the right direction, new features are coming every day. Keep up the work!

Hours of support just to register a firewall - still not showing up in Sophos Central. So far 2.5 hours to get my firewall registered in Sophos Central. I have been transferred from support to customer care and now am on hold for support again. Both reps said my firewall was registered more than once, yet when I go into firewall management the firewall is not there. No way on God's green earth that it should take this long to do something so simple.

They cold call me every day Somebody from Sophos has been cold calling me virtually every day for the past month despite me never having been a customer. I have repeatedly asked to have my data erased under GDPR laws but to no avail. The calls come from different mobile and landline numbers as well as withheld numbers so are difficult to ignore when you are expecting other important calls. Pretty ironic for a company publishing blogs about stopping cold callers and scammers.