Shocking support since it was moved Shocking support since it was moved, i wont be renewing, there is no support, all they do is email cant speak english, i cant understand their mumbling at all. Dont purchase their products you wont have support in english.

Sophos on your Mac is the worse thing you can do Putting Sophos on your Mac is the worst possible thing you can do. On my iMac (Ventura) everything slowed down to glacial pace making it almost impossible to use - constant restarts necessary. Before I found it was Sophos that was causing a problem I did several clean installs, checked RAM thoroughly, threw away loads of software and replaced my internal drive. Getting rid of Sophos cured it all. And in a quarter of a century of Mac computing I've never encountered a virus...

Sophos Home Premium is cheap, but you get what you pay for They sell old school AV. May be effective, but is really slow and cumbersome to manage. Lots of bugs, inconsistent GUI, and incompatibilities. The customer support is pretty bad, with a pretty lousy attitude. No customer forums or community (afaik), so solving issues is really hard. But I think the product does its job, so 1 extra star.

Hours of support just to register a firewall - still not showing up in Sophos Central. So far 2.5 hours to get my firewall registered in Sophos Central. I have been transferred from support to customer care and now am on hold for support again. Both reps said my firewall was registered more than once, yet when I go into firewall management the firewall is not there. No way on God's green earth that it should take this long to do something so simple.

Paid for the premium service, got the trial instead. Paid for the premium service, never got to use any premium features. After paying and activating premium the software continues to countdown the trial days until expiration. Contacted support, they sent me a non https:// link with instructions to click and download an .exe file so they can enter my system remotely to have a look on what's going on... I'm sorry, what?! Still didn't got any refund by the way. Avoid Sophos. Waste of time.