Paid for the premium service, got the trial instead. Paid for the premium service, never got to use any premium features. After paying and activating premium the software continues to countdown the trial days until expiration. Contacted support, they sent me a non https:// link with instructions to click and download an .exe file so they can enter my system remotely to have a look on what's going on... I'm sorry, what?! Still didn't got any refund by the way. Avoid Sophos. Waste of time.

snail speed my job uses sophos for my remote security, absolutely atrocious. itll slow down your computer so much, not to mention the amount of apps it opens every day and keeps running in the background, i have 8 sophos apps running taking up 90% of my memory according to task manager. i really hate this software a lot lol

Signed up to a free trial of Sophos… Signed up to a free trial of Sophos Home Premium. As soon as the trial expired, more my traffic to more than 50% of websites started bing blocked. Needless to say I wasn't inspired with confidence so didn't convert to being a paid customer.

Impossible to create account Created an account, email address was verified, but I could not login. Password has been reset several times, no result. Sent an email to Support, no answer. Chatting is impossible, because you need to login first. Finding an answer on the website is not possible, because you have to login. Assistance by phone directs you to a support.home.sophos.com, where you have to login to find answers. I give up and find another company that cares about new customers.

Sophos on your Mac is the worse thing you can do Putting Sophos on your Mac is the worst possible thing you can do. On my iMac (Ventura) everything slowed down to glacial pace making it almost impossible to use - constant restarts necessary. Before I found it was Sophos that was causing a problem I did several clean installs, checked RAM thoroughly, threw away loads of software and replaced my internal drive. Getting rid of Sophos cured it all. And in a quarter of a century of Mac computing I've never encountered a virus...