MSP360 (CloudBerry Lab)

16192 Coastal HWY, 19958, Lewes, United States
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3.40
Based on 20 Reviews

5

0.00%

4

75.00%

3

5.00%

2

5.00%

1

15.00%
About MSP360 (CloudBerry Lab)

MSP360 Backup is a leading cross-platform cloud backup and disaster recovery solution. MSP360 Backup is integrated with major public cloud services, such as Amazon Web Services, Microsoft Azure, and Google Cloud Platform. MSP360 Backup comes with powerful, easy-to-use backup and disaster recovery capabilities, including file-level and image-based backups, disaster recovery to virtual machines in the cloud, data compression and military-grade encryption using customer-controlled keys. Customers can run MSP360 Backup on Windows, Mac and Linux operating systems. MSP360 also provides a turnkey, white-label data protection service to thousands of VARs and MSPs to help them build their brand in the cloud backup market. Since 2012, MSP360 Lab has been an Amazon Web Services Advanced Technology Partner. MSP360 Lab has also achieved Storage Competency Partner status in the AWS Partner Network.

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Lars Von Panzerbjørn
ES

Incredibly hit & miss (But mostly miss)... Incredibly hit & miss I have been using some of their products for some time now, and they are shockingly unreliable. 4 out of 5 times that I try to copy/move something to S3, their software just sits and does nothing. After trying again a few times, eventually it works. I have been unable to find any common thread in the instances where it doesn't work. I have tried it across different buckets, from different machines, copying and moving; it seems entirely random. In conclusion, not a product worth spending time or money on. Edit 1 - 21/12/2017: I have now given up on their products entirely. I think the 1 in 5 success rate I had was a fluke, as it went down to 1 in 20 or so. It was easier for me to program scripts in AWS CLI to do what this program was meant to do then keep trying. Edit 2 - 21/12/2017: The reply Cloudberry asking me if I have opened a support case is hilarious, and one of the reasons they only get 1 star (But I forgot to add it in my original review. You can't ask them for support unless you're a paying customer (and I am glad I didn't waste my money on software that doesn't work). Instead they direct you to some generic forums for IT questions. this wouldn't be so bad if they had their own dedicated sub-forum, but since they don't, you're on your own... Good luck with that... (This is also why I've reduced this to a 1-star review)

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CH
AU

Excellent Crashplan Alternative I am currently on the 15-day trial with Cloudberry desktop backup for Windows and have been looking for a crashplan replacement with particular reference to compression, security (ransomware protection and transfer encryption protection built in) and having a choice of where to backup my data - cloud (Wasabi), NAS or USB. Cloudberry offers me more functionality than crashplan and at a very competitive price. I am using this for my small business and personal use to backup files automatically. The GUI is intuitive and user-friendly. The setup was quick and understandable. Pros: Choice of backup destinations. Security (ransomware protection and transfer encryption) Easy to set up and adjustment of configuration. User friendly GUI with great navigation. Competitive pricing and great support. Cons Mobile phone App to view and download your backup files. Emailed backup report to be more detailed.

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Peter McKeown
GB

Trying to convert to paid version but… Trying to convert to paid version but there seems to be no way of doing this. Later: Found where I was going wrong.

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kjjm
GB

Works well. Works well so far. If you have some tech knowledge, it's a great personal backup solution. Recommended.

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Zeric E
GB

Solid option with many backend storage options, probably best for small to medium shops. I replaced a previous solution that is dropping support for peer to peer backup. With peer to peer we can pre-seed a remote peer in the same city inexpensively as well as perform a fast recovery if needed. For more tactical backups we use peer to peer, and for more strategic backup we use one of the large cloud providers. Besides many backend storage options, there other many other good features like client side encryption, block level backup, and compression. The per client price is reasonable and it is well suited for SOHO and smaller shops. There is a centrally managed solution that relies on connecting to a cloudberry server. This should provide some upward scalability, but I have not explored this. Setup was straight forward providing your back end storage is already established. If you don't have a storage provider already, this of course will add time as that will have to also be setup before Cloudberry can be used. The interface could use some updating. The product functionality is beyond the scope of understanding for most people without an IT background, yet the interface feels like it's targeted for end users, who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had beginner mode, and an expert mode. For example, when editing an existing backup set, one has to go through a wizard like interface with many screens even if you are only changing one thing. The user is forced to keep clicking Next>Next>Next>Next>Next>Next> until you are finally able to save your changes. Experienced people rather have all the information on a screen or two and be able to quickly get the area they need to modify. I've only had one question and I emailed technical support. My question was addressed in less than 24h which is reasonable. I know there are higher levels of support for additional cost if you need faster response time.

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