refuse refunds if not happy I had my son purchase some software from this company and I asked for a refund, they just refused even if I was within my 14-day refund time, I suggest you try other companies, as this company, just don't think customer first

The paid version of their download… The paid version of their download manager is missing many features which you would take for granted in a modern application. Company refuses to process refund even though I have illustrated shortcomings.

Purchased the pro version Purchased the pro version, the player wouldn't stream when it's clearly supposed to stream via airplay and DLNA devices, asked for a refund, and got denied because they only make refunds when the product is buggy.

Money Back Guarantee Worthless As a first-time Customer of Eltima, we wered inspired to purchase their 'Eltima Player' Software due to their impressive 14-Day Honor-Based Money-Back Guarantee. Quoting from their Website: "Honor-based means we will be glad to return your investment providing that: we are sure the product is malfunctioning (i.e. doesn’t function according to the features declared at the product’s homepage or other official product documents) on the client’s computer/mobile device; we receive assistance in finding out the details of the problem on the side of the customer; we fail to address the deficiency within a reasonable amount of time. The same day of purchase we notified their Support team that the software was not functioning as represented. They requested a number of items (e.g. screenshots, etc.) which we promptly provided. They responded the next day with more things for us to do on our end to potentially fix the issue, which did not work – suggesting that this issue would be fixed in their next Release. We advised them that since their softward was malfunctioning, we wished to proceed with a full refund under their Honor Based Refund Policy. They refused suggesting that their software was fine, but that "The downloading function does not work because of the problem, on the YouTube side." completely casting aside the fact that is their job to update their software to resolve YouTube download issues". Bottom line: Don't be swayed by their Guarantee, as it is simply worthless.

Virtual Serial Port Driver Clear recommendation. The software is easy to install and does exactly what it is supposed to: provide COM ports. No compatibility problems whatsover under Win 7 or Win 10 or in various application programs (SDR radio etc.)