I had an issue with the shipping… I had an issue with the shipping address that was solved very quickly. I was contacted by a very kind person who right away helped me. Happy to know this company actually cares about their costumers!

Customer service Customer service. Excellent. My parcel was shipped on time but didn't arrive. I mailed the company and within few hours they responded back and even replaced my lost order. Thank you Lauren for the professional kind service.

Do not order from this company Do not order from this company. They knowingly sent me the wrong product and then expected me to keep it or pay for shipping costs back to china. I also would never have purchased if they had been upfront about where the product was from

Outstanding Customer Service I placed an order today using Apple Pay, and somehow in between my double clicking and actual processing, the address changed. I emailed customer service, and received a prompt reply from Lauryn, who was fantastic! I appreciate how quickly she found my order and was able to correct it for me before shipping took place. Extremely grateful!

Customer service representative Lauryn… Customer service representative Lauryn is on point she helped me with my issue and I couldn’t be happier. If only all customer service representatives could be like Lauryn. :) I enjoy the products from The Glow Fairy :)