Absolutely awful customer service Absolutely awful customer service. The only way to get to someone that *might* be able to answer your question is to wade through "Tier 1" support who know absolutely nothing and just read out of a manual that you can reference yourself. We made a huge mistake going with Verizon Connect.... trapped in a contract.

Worst customer service Worst customer service. No US based employees other than sales. Overcharging me for months on non-existent vehicles. Cannot reach support. Get the run around. Tried to get a replacement device and it's been over a month. Again - still getting billed. Find another company

the equipments/services never work. the equipments/services never work. Stay away- they lock you into a contract because they know nothing will work and they will be cancelled.

Nice one Kendal!!! We run a fleet of vans and have always considered getting trackers but it always seemed to much upheaval. I decided the time had come to do it, braced myself for all the hassle and contacted four companies to choose from. Right from the start Kendal from Verizon stood out from the others. She explained everything quickly and clearly with no nonsense. She was very knowledgeable about how it all worked and was able to answer all my questions. The Verizon system seemed very good but was a bit more expensive than some others who I spoke to but I just felt able to trust Kendal and the product. Now we have it installed in 5 vans I'm delighted with it. Straight forward and easy to use, all good in fact. I'll be calling to get the rest of the fleet wired up soon. Thanks again Kendal, great job.

AVOID THIS COMPANY AVOID THIS COMPANY - Notice to Fleet managers in the USA! You will regret it after the initial install if your account requires ANY SERVICE. Expect comical hand offs between SILOs of business units across the globe in call centers that actually can't even see each other systems. Be sure to write down your support cases when bouncing around the globe. Funny how a company that offers a tracking value proposition for important field assets but yet internally that can't even track their customers.