Craig Strickland
GBAccolades for Identity IQ I have nothing but accolades for Identity IQ (well one minor issue which I will explain). Mark Jackson was outstanding at a time when I needed his and Identity IQs' support. Communication and follow-up was expedient and effective. I feel they went above and beyond to help me. And friendly as well. I am a critic of customer service in our country at the moment. But Identity IQ (and Mark in particular) are a true exception to my general opinion of customer service. Well done! My one minor issue was the wait time I experienced several times as I tried several times to call. But email worked just fine!
Edwinsouthward
GBChristian follow up Christian, was great and made my experience feel better some .highly recommend him
Mary A
GBMr Mark J is an asset to your company Mr. Mark did not patronize me. Nor did he make assumptions based on my age about my tech skills. Thus making the installation of the software a pleasant experience. He is respectful, professional and clearly able to navigate complex tech issues such as when my download moved me to a page that we did not anticipate viewing. I easily installed the software on several devices with his guidance and assurance. The take away for me is that you have a person working for you with excellent communication skills and expertise - and I hope you place value on that because that matters to people who buy your product.
Joseph M Gonzalez
GBKimberly Schubring has such a pleasant voice to ease your mind Kimberly Schubring was so helpful that she walks me through the whole process to take of being a victim of the identity theft. She makes sure that she gives me assignments let’s say so I can basically understand the process and the steps to make sure I do it correctly. It is truly tough and frustrating when a theft just stole your identity and ruined what you work very hard on, especially after filing a BK.
AJ Fernandez
GBIdentityIQ is a con IdentityIQ was used by another party to unfreeze my elderly father's credit. Little did he know that he had been signed up to a $20/monthly service that was of no use to him. This is straightforward conman behavior on the part of IdentityIQ. What an easy mark my poor old father must seem. Despicable.