Fast, friendly,and professional Very quick service, the staff were very friendly as well on top of being really friendly they were also super professional!

The way that the person was able to… The way that the person was able to manage the information and trouble shooting the problem with the computer

This was ridiculous, but it got better. The automated process is ridiculous! It is a long & tedious process. At the end it wants a selfie video. It doesn't work. It either says "TOO CLOSE" or if I move one millimeter it says TOO FAR. So that was a wasted hour..... HOWEVER, the AGENT ASSISTED method worked great. All set in no time. So I'm going with one star for the automated system and 5 stars for the Agent. Net three stars. If only they didn't waste that first hour.

Impact of a smile.. I gave your company such high praise because of one fantastic team member, Luke!! He was simply amazing and a true inspiration to your clients and company. He was extremely kind, humble and very knowledgeable while being on the forefront of the customer service industry. I'm sure many of us can all testify, it is not an effortless or easy thing to do. I was not too happy about the fact that I was on hold to speak with someone for over an hour. At this time in my life, I had no other choice but to sit and wait because I needed the verification for assistance. That delay time alone could make some uneasy or get enraged. I could have never imagined or expected what was really in store for me on the other end of a 2 minute video chat . While growing increasingly cross, I was met with a very bright, cheeky smile and someone determined to complete his duties with the utmost compelling integrity. His confident, expeditious method of handling my situation was truly inspiring. To find a stranger who carried a light like his is recherche' but to have the ability to take his light and unconditionally share his gift unknowingly with someone else...giving me a piece of joy amongst my own personal horror .. In my opinion, it is incredible and very much so irreplaceable!! Hats off to you Luke!! Thank you for all your sacrifices, time and devotion you have given to your company. Most of all thank you for the simple but impactful, irreplaceable experience you gave me on the other end of an I.D. verification video chat. Sincerely , Candi Clancy

Agent was professional Agent was professional, wait time for video verification was about 20 minutes. Recommend